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Level 10

Oddities since EE Upgrade

we recently upgraded from EE 7.0.2 to DE 7.1.1 following the upgrade instructions from McAfee. I am now getting errors in the Orion log that the EE:ALDU tag doesnt exist so it cannot be applied, and all systems that were automatically tagged before are now listed as manually tagged.

I dont have the ability to decrypt the systems, and remove and reinstall the encryption software from EPO to reset the behaviour, so does anyone have an idea of how I can reset this tag, or would it be better to log a call with support as there may be something deeper going on?

Error in Orion.log is

2014-12-05 10:55:37,207 ERROR [pool-2-thread-38] core.EncryptionProviderManager  - java.lang.Exception: EE:ALDU Tag not found, so can't apply it

java.lang.Exception: EE:ALDU Tag not found, so can't apply it

at com.mcafee.epe.core.EncryptionProviderManager.assignALDUTagToSystem(

at com.mcafee.epe.core.thread.AddLocalDomainUser.enableValidUsers(

at com.mcafee.epe.core.thread.AddLocalDomainUser.determineIfUsersAreEnabled(


at java.util.concurrent.ThreadPoolExecutor.runWorker(

at java.util.concurrent.ThreadPoolExecutor$


Systems are ading users as far as i can tell

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