Showing results for 
Search instead for 
Did you mean: 

Need help EEPC using fingerprint!


The thing is i cofigured ePO to use Upek.

But i dont understant how do i register the fingerprint on the client computer do i need to use lenovo Security Solution for Lenovo computers ?

Maybe there is a guide for this problem ?

4 Replies

Re: Need help EEPC using fingerprint!

More information:

This errror iam getting when i dont have lenovo fingerprint software installed


And this is what i get after installing lenovo fingerprint software:


And the lenovo fingerprint software that iam using is:


So can some one guide me what should i do ? because this thing is killing me for few weeks now..

I didnt find any information about the error codes..

Message was edited by: kapustelis on 2/14/14 1:28:38 AM CST
Reliable Contributor SafeBoot
Reliable Contributor
Report Inappropriate Content
Message 3 of 5

Re: Need help EEPC using fingerprint!

Let's start at the beginning.

1. What version of EEPC are you using?

2. Did you confirm that your fingerprint reader is a supported device?

Re: Need help EEPC using fingerprint!


2.No, where is the supported list ? i found some pages that said "x220 haves some issue using fingerprint but its fixed now" x220 is the model iam trying to test the fingerprint.

What i need to do on the client computer to enroll the finger print ? Iam almost sure that the server side is ok.

I dont understant if the lenovo software should be installed or not ? if yes then what version do i need ? and what software because there are few software for the fingerprint.

Message was edited by: kapustelis on 2/17/14 3:22:02 AM CST

Re: Need help EEPC using fingerprint!

Still waiting for help :/

ePO Support Center Plug-in
Check out the new ePO Support Center. Simply access the ePO Software Manager and follow the instructions in the Product Guide for the most commonly used utilities, top known issues announcements, search the knowledgebase for product documentation, and server status and statistics – all from within ePO.