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engholm
Level 7

Mouse not working in preboot of EEPC 6 on Dell Optiplex 580

Hi

We have an issue with Endpoint Encryption 6 and Dell Optiplex 580's.

In the preboot screen, the mouse is not working, you can see the cursor. But it is not moving when you move the mouse.

This happends on all Dell Optiplex 580 desktops. Both with the disk encrypted and decrypted.

We are currently using EPO 4.5.0 (Build: 937)

Endpoint Encryption Agent for Windows - 1.0.2

Endpoint Encryption for PC - 6.0.2

McAfee Agent 4.5.0.1270

Earlier we used 6.0.1 and had the same issue then.

Anyone seen this before?

Maybe got a resolution as well?

--Jonas

Message was edited by: engholm on 11/19/10 3:14:06 PM CET
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2 Replies
peter_eepc
Level 15

Re: Mouse not working in preboot of EEPC 6 on Dell Optiplex 580

What is the mouse type? USB?

Just consider it as a bug and use keyboard keys for navigation.

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engholm
Level 7

Re: Mouse not working in preboot of EEPC 6 on Dell Optiplex 580

Yes, I have tested with several different mouse models. All of them USB.

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