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tonny
Level 7

MfeEpe log: [0xEE000004] System is not active, cannot enumerate disks

im getting this error message "[0xEE000004] System is not active, cannot enumerate disks" from the MfeEpe.log which is attached. its from a laptop with windows xp. i installed endpoint encryption on 6 laptops. 3 with windows 7 and 3 with windows xp.

the ones with windows 7 were installed succesfully and drives encrypted but the ones with windows xp are still inactive. can anyone assist. what could be the problem?

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2 Replies
tonny
Level 7

Re: MfeEpe log: [0xEE000004] System is not active, cannot enumerate disks

SOLVED.

It was HP protection tools software which was the problem. i just uninstalled it.

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SafeBoot
Level 21

Re: MfeEpe log: [0xEE000004] System is not active, cannot enumerate disks

good news that you found it! The line in the log was

2011-4-15 9:21:39,409 WARNING MfeEpeCoreEncryptionPlugin ..\..\..\Src\EpeEsActivationHandler.cpp: EPEES_activation_handler::has_incompatible_products: 393: Incompatible product found: HP ProtectTools FVE SafeBoot

You can find it easily with the EPELogReader available on http://mcaf.ee/simon - I know the EPE log is tiresome to wade through.

hpwarning.jpg

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