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McAfee Drive Encryption - Prompting user to Enter New Password on every login through PBA

Hi There,

We are facing an issue with McAfee Drive Encryption for one of user's laptop. The issue is whenever user login through PBA which asks user to enter new password and confirm new password for each login. On the same user's laptop i tried different user was prompted only to enter the password.

Can anybody came across about this drive encryption issue. Kindly provide any troubleshooting steps to resolve this. also suggest me is there any issue with user profile.