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lawrenced
Level 7

Latitude e6320 hanging after endpoint password entered


Dell e6320 latitude after swapping hard drive allows me to enter endpoint password - then message displayed - resetting hardware - then system hangs. SATA operation set to AHCI.

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4 Replies
SafeBoot
Level 21

Re: Latitude e6320 hanging after endpoint password entered

Not sure what you mean by "swapping hard drive"? Did you insert a drive from another encrypted machine?

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lawrenced
Level 7

Re: Latitude e6320 hanging after endpoint password entered

My colleague had a new laptop with endpoint encryption 5.2 on it. Laptop failed. I swapped HDD into another spare laptop whilst I contacted Dell to replace motherboard on original system. No problem at this stage.

Once motherboard was replaced I put HDD back into original system. At this point I received resetting hardware error. Since this time I have been unable to access data on drive.

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SafeBoot
Level 21

Re: Latitude e6320 hanging after endpoint password entered

Perhaps the bios is out of date, or the hdd mode changed?

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lawrenced
Level 7

Re: Latitude e6320 hanging after endpoint password entered

brand new laptop and sata mode (ahci) was first thing I checked.

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