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Level 7

How to add new users to the laptops.

Hello Guys

I am a new user of ePolicy Orchestrator 5.1.1 in my company, I would like to add few new users to the laptops. I know that, I have to use Encryption Users and just add but what then? How can I refresh users list on the laptop?

Thanks for your help.

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1 Reply
McAfee Employee

Re: How to add new users to the laptops.

Changes made to Encryption Users will propagate the machines as they synchronize with ePO. Generally machines connect once an hour but could be different based upon the McAfee Agent General Policy settings.

To speed this along, from a client machine, open the McAfee Agent Status Monitor and Drive Encryption System status and click Collect and Send Props button. When the MDE status window says, "Created event ...", click the send events button to speed the process along. Once policy enforcement is complete, the machine should have received the new user and instered user into the PBFS.

You can verify that the user has been added in 4 ways:

1. View the MfeEpe.log found in c:\program files\McAfee\Endpoint Encryption Agent\MfeEpe.log

2. View the Machine Info file that can be exported in the McAfee Drive Encryption System Status Monitor

3. Query MfeEpeHost for the user

     MfeEpeHost.exe -haveuser <username>

4. Reboot and see if the user is accepted at preboot.