I have been using McAfee Encrypted USB Standard Encrypted 1GB MFR 843806 pen drive for a while.
Everytime when I plug in this pen drive, the system will prompt me to enter the password and then it work like normal.
However, now when I plug in the pen drive, the system doesn't prompt me to enter password, so I cannot access it anymore...!
In Windows Explorer, it did shown "Removable Disk (F" & "Removable Disk (G", but when I click on it, it shown "Please insert a disk into Removable Disk (F."
Any one can give help me, please...
I try to Format it, and it show:-
"There is no disk in Drive F:. Insert a disk, and then try again."
I don't know what happen...
P/S: I also plug in this pen drive into others computer, the same things happen - password windows didn't prompt out...
sounds like the usb stick is corrupt - take it back to your administrator and get them to reinitialize it.
Perhaps it was removed while it was active at some point, without using the "eject" option in Windows?
Sorry to say, I am the administrator.... :-(
I don't know how to reintialize it.
I downloaded "McAfee Encrypted USB Manager 3.9" but I never use that before. I don't know what Database & LDAP Setting was. I am running a small company and I am the IT guy with some basic knowledge on data security. This Encrypted USB is my first try on the "data protection" device.
How can I turn this USB to "normal" USB without key in any password?
How can I restore it to factory default? (remove all data already stored inside is all right with me)
It's not possible to turn it into a "normal" insecure stick - it's a really expensive, hardware encrypted device, not designed to be used any other way.
You might be able to reset it - it depends on how you initialized it, and whether you still remember the recycle code or not. Probably best to contact the company you bought it from and get some training or professional support?
Can you please let me know what type of program / software I need to use to reset it?
I remember the code I put in during the first time I received the USB. However, there is no program for me to access the USB.
McAfee encrypted keys are made by MXI http://www.mxisecurity.com/en/ , I had a similar issue before and I openned a ticket with them and they sent me the file. I don't see a way to upload a file here, if you can provide me with your email address, I will be glad to send it to you.
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