We are using endpoint encryption 6 in our enviroment..We have run the recovery CD and we are able to recover only C drive but not D-drive.We are unable to recover D drive in HCLME74 H
We are unable find disk2 in diskstatus.We are connected HDD to secondary we are getting Disk Unallocated space for D-Drive .
We are getting error "Error EE120000 Endpoint Encryption is not currently active" on try decrypt drive.
your 2nd drive should be disk1, (as the primay is disk0) - Are these SATA attached drives, or what? Can you post a screen shot of the disk information screen from EETech?
You won't be able to do a normal remove if you've changed, or separated the drives - only the primary drive has the recovery info stored on it, the 2nd disk can olny be decrypted at the same time as the primary, or by using the EPO XML output at a later stage.
Am also facing the same issue & when am connecting the HDD as external it shows as RAW HDD. User data needs to be recoverd can i know any option for the same.
Below are tthings i have done.
So you have any solution for get the HDD partition back & get the data.
Attached the screen shots i have shared to McAfee team.
The below screen shot taken befor the activity performed
I think you need to continue with Platinum support. You probably only need to decrpyt the 2nd partition.
It won't mount now (ever!) because you deleted the MBR - that broke the connection to the disk information which tells EEPC what is and is not encryped. Why did you choose to do that? What happened to the boot partition?
Without knowing the full history of the machine and what the original problem was, it's really difficult to offer help.
SafeBoot, I have this error also. If I Have Start Sector 81920 and Sector count 204800 - How do I tell what sectors are encrypted? Is is safe to try and decrypt the last sector in the Partiion? In this case 204800??
Sector 81920 through to 204800+81920 are encrypted - it's a start sector, and a number of sectors. Its not an "End sector"
How are you determining that the last sector in the partition is 204800? It should be 204800+81920 ?
It was an assumption, and appearently a bad one. Disk Info
Part 1 Bootable True
Part 1 Recognised True
Part 1 Drive Letter C:
Part 1 Start Sector 81290
Part 1 Sector Count 204800
Part 0 Bootable False - Dell Recovery
Part 2 Bootable False - USB drive
Q. How can I tell What sectors are Encrypted so I can, in-turn, decrypt them?
Q. Should I start a test Decryption on one of the sectors? Which one would be considered "Safe".
Just load the first sector you want to test into the workspace and decrypt it (its in memory only), and also the last one. If both decrypt nicely, you know everything inbetween is encrypted as well and you can use the force decrypt option.