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dmmar
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Endpoint Encryption GO 1.0 Tool (EEGO) Data Channel Response

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We have deployed Endpoint Encryption Go 1.0.0.10 to a little over 800 systems for testing.  The systems are primarily  Lenovo T61 laptops, which is the model that seems to give us the most trouble with failing drives.  The majority of these are already encrypted (having previously passed an external CHKDSK process).  About 600 of the 800 systems are reporting Failed for the "Data Channel Response" test, with a majority of those reporting "Unknown Error" for "Data Channel Ping" and 0 for "Data Channel Delay".  All other test (Incompatible Products, S.M.A.R.T., Supported Drive, Disk Status) are passing with success.

In the KB72777 article it states the following about Data Channel Status:

https://kc.mcafee.com/corporate/index?page=content&id=KB72777

Endpoint Encryption GO: Data Channel Status - Reports the results of the datachannel ping from client in milliseconds and the reachable status from server with a timeout of 30 minutes.

The documentation is not very clear about what may be causing this failure or what steps should be taken to correct the error or to perform a retest.

If the Data Channel test fail is it safe to assume the drive is not ready for encryption?  What steps, if any, can be performed to resolve this issue?

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SafeBoot Reliable Contributor
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Re: Endpoint Encryption GO 1.0 Tool (EEGO) Data Channel Response

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The data channel controls the EEPC client>EPO communication, so it won't affect whether the drive will encrypt or not, so much as whether the machine has enough connectivity to EPO to recieve policy updates or not.

Usually it's a factor of NAT, or funky firwall configurations, but it's an EPO/McAfee Agent issue, not specific to EEPC - EEGo is just warning you that your connectivity is not sufficient to support an EEPC activation.

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SafeBoot Reliable Contributor
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Message 2 of 3

Re: Endpoint Encryption GO 1.0 Tool (EEGO) Data Channel Response

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The data channel controls the EEPC client>EPO communication, so it won't affect whether the drive will encrypt or not, so much as whether the machine has enough connectivity to EPO to recieve policy updates or not.

Usually it's a factor of NAT, or funky firwall configurations, but it's an EPO/McAfee Agent issue, not specific to EEPC - EEGo is just warning you that your connectivity is not sufficient to support an EEPC activation.

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dmmar
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Re: Endpoint Encryption GO 1.0 Tool (EEGO) Data Channel Response

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We have been having some performance issues on our ePO server, so that could explain errors related to communication / connectivity.  Thanks for the info.

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