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jparnell
Level 7

Endpoint Encryption Borking on Dell Latitude 7350 Hybrid

Ok, so, my IS Director showed up randomly with a Dell Latitude 7350 Hybrid (tablet / laptop combo) and said "Here's a new toy. Get a Windows 8 image built and have this to me by next week". Mmmkay.

So, deploy with MDT, everything going buttery smooth. Drop the computer into the EEPC Encrypt directory on EPO. Get the reboot prompt, reboot, it encrypts. On the next reboot, once it's finished encrypting, I receive the following error message:

McAfee Endpoint Encryption

Fatal Error: [0xEE020006] Getting disk info

Now, I'm not the McAfee guy at work, I'm the MDT Deployment Admin, but we've never had this issue. I know the BIOS is updated to the latest version published by Dell. The only thing I can think of that would be causing this is the hybrid's hard drive. It uses the M.2 form factor. We've only used SATA and mSATA prior to this.

Any advice?

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3 Replies
McAfee Employee

Re: Endpoint Encryption Borking on Dell Latitude 7350 Hybrid

This issue is documented in KB83863.

The current workaround is to set the UEFI boot option to UEFI Enabled, reformat the drive GPT, and reimage the system using a UEFI image.

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Re: Endpoint Encryption Borking on Dell Latitude 7350 Hybrid

So the "workaround" is to basically reimage and change the BIOS settings on your laptop? How about, I don't want to change the BIOS from defaults.How come evertime a new system comes out from Dell McAfee encryption breaks?

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golwitze
Level 8

Re: Endpoint Encryption Borking on Dell Latitude 7350 Hybrid

Please try on Startup F2 to go into the BIOS and select System Configuration \ SATA Operation and set AHCI instead of RAID.  I had just setup a Dell 5470 and ran into this same issue.  I just went into the BIOS and turned RAID off and then rebooted the computer.  Everything came up just as it should!

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