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Encryption and McAfee Agent 5.0 - system state inactive

When McAfee Agent 5.0 is installed before encrypting the drive with either EEPC  7.x or DE 7.1 the drive will not encrypt.  The system state remains inactive and the MfeEpe.log.log shows the following errors:

2015-02-18 16:02:03,352 ERROR   MfeEpePcEncryptionProviderPlugin     Failed to get all required system objects during initialization: [0xEE040001] Opening driver

2015-02-18 16:02:03,352 INFO    MfeEpeCoreEncryptionPlugin           Service Started Successfully

2015-02-18 16:02:03,352 INFO    MfeEpeEsEncryptionInformationService Service Started Successfully

2015-02-18 16:02:03,352 INFO    MfeEpeProductDetectionPlugin         Service Started Successfully

2015-02-18 16:02:03,352 INFO    EpoPlugin                            Service Started Successfully

2015-02-18 16:02:03,352 INFO    MfeEpeServiceLPCServer               Service Started Successfully

2015-02-18 16:02:03,352 INFO    MfeEpeOpalEncryptionProviderPlugin   Service Started Successfully

2015-02-18 16:02:03,352 INFO    MfeEpeEsEncryptionInformationService Service Started Successfully

2015-02-18 16:02:03,368 ERROR   MfeEpeOpalEncryptionProviderPlugin   ..\..\..\Src\EpeGenInitHandler.cpp: EPE_gen_init_handler::handle: 279: [0xEE00000B] EPEOPAL_system_pbfs interface (on non-Opal systems this is expected and is NOT an error condition)

2015-02-18 16:02:03,368 ERROR   MfeEpeOpalEncryptionProviderPlugin   Initialization failed.

2015-02-18 16:02:03,368 ERROR   MfeEpeCoreEncryptionPlugin           Encryption Provider {6477FB57-DCF1-418E-9948-9F32C57B0FA4} is in FAILURE state. Intialization aborted.

If I simply install the 4.8 patch 2 agent using framepkg.exe /install=agent  /forceinstall the machine switches to active and starts encrypting after checking in with the ePO server.

Anyone else running into this issue?  Any suggestions?

3 Replies
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Re: Encryption and McAfee Agent 5.0 - system state inactive

I believe this has been reported as an issue. See https://kc.mcafee.com/agent/index?page=content&id=KB83664 for details. You're already doing the documented work around. This is holding up my deployment of TIE, which requires version 5. So I'm hoping 5.1 will fix this encryption issue.

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Re: Encryption and McAfee Agent 5.0 - system state inactive

Yep, it's a known issue.  Same thing happening at my office and we had to roll back to Agent 4.8 estate-wide.

Fortuntately in our case it didnt cause any issues with ongoing projects, but it's still an inconvenience.

@cpromen No further suggestions I'm afraid, you're already soing what's needed..  Just gotta run with 4.8 until McAfee release agent 5.x.x

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Re: Encryption and McAfee Agent 5.0 - system state inactive

The issue outlined in the post is a failure of both Software and OPAL providers. This most often occurs when the product is installed but the system has not been rebooted. A reboot is required to allow the MDE sys drivers to be loaded into the driver stack. The McAfee Agent 5.0 issue would appear as the MDE policy enforcement is hung at "Creating Event to request data for assigned users".

The McAfee Agent issue will be resolved in McAfee Agent 5.0.1.

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