We have recently started using McAfee Drive Encryption 7.1 on four laptops. We configured the policies and deployed the software and everything was working fine. Then today we have a call from a user saying the laptop is not recognising her encryption user. We check ePO and discover that the laptop, along with another 2 of the 4 have no information in ePO other than the original object created from the AD sync.
Is there a way to get into the encrypted laptop if no users are being recognised?
Solved! Go to Solution.