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cojahn
Level 7

ERROR: File Access failed (Fehler beim Dateizugriff) [EE050014]

Hi Community,

i have an Windows 7 Notebook, encryption ok, SSO ok but since Today

the User cannot log in EEP because File Access failed.

Any Idea how i can fix this Prob?

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10 Replies
peter_eepc
Level 15

Re: ERROR: File Access failed (Fehler beim Dateizugriff) [EE050014]

Sorry, what product and version do you use?

When does it occur and what is exact error message?

You may need to upgrade to EEPC v.6.0.1 if you use 6.0.0.

https://kc.mcafee.com/corporate/index?page=content&id=KB67530

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cojahn
Level 7

Re: ERROR: File Access failed (Fehler beim Dateizugriff) [EE050014]

The correct German Error Message after the Sign in (samAccountName) is:

Fehler EE050014

Fehler beim Dateizugriff

maybe in your Version:

Error EE050014

File Access Failed

I use the EEPC v.6.0.0.22 because its an Test Version (Eva) from the Vendor where

we get our McAfee Products.

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peter_eepc
Level 15

Re: ERROR: File Access failed (Fehler beim Dateizugriff) [EE050014]

Therefore this applies. There was a bug in version 6.0.0

Did you read it? Upgrade to 6.0.1 (which is called Patch 1)

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cojahn
Level 7

Re: ERROR: File Access failed (Fehler beim Dateizugriff) [EE050014]

Yes i read it... thx for the KB Link...

My Problem ist that we use an Test Version and havn't buy it yet.

I cant find the 6.1 Download when i was logged in with my Grant Number...

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peter_eepc
Level 15

Re: ERROR: File Access failed (Fehler beim Dateizugriff) [EE050014]

Call you McAfee account manager then....

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cojahn
Level 7

Re: ERROR: File Access failed (Fehler beim Dateizugriff) [EE050014]

thx Peter

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cojahn
Level 7

Re: ERROR: File Access failed (Fehler beim Dateizugriff) [EE050014]

Ok, they will create an Download Link for me, just one Question...

Before installing Endpoint Encryption for PC 6.0 Patch 1, use Safetech to fix the Preboot File System (PBFS), then install Endpoint Encryption for PC 6.0 Patch 1.

What ist Safetech?

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SafeBoot
Level 21

Re: ERROR: File Access failed (Fehler beim Dateizugriff) [EE050014]

SafeTech is the diagnostic tool for EEPC 5. The V6 version is called EETech.

not sure where you got that quote from?

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peter_eepc
Level 15

Re: ERROR: File Access failed (Fehler beim Dateizugriff) [EE050014]

I hope that they also guide you through recovery (if you need it) of your laptop.

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