I followed the instructions for creating the USB Boot stick in document " McAfee EETech for Mac". In fact I did it twice just to make sure.
I turn on the machine with the USB Stick in and while holding down the alt key, per the instrcutions. I get a blank grey screen with a cursor. The cursor moves at least but thats it.
Any thoughts on why this is ?
Message was edited by: SafeBoot - removed white space. on 9/26/11 3:22:42 PM EDT
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To follow up on this Minh from support actually mailed me a USB stick that worked. He then followed up with a phone call and stepped me through creating one on my own. This key works. He had me do a couple things different then the documentation states:
When we formatted the key we selected to format it as Mac OS Extended (Journaled) . This is not in the documentation.
Also the command he had me run after copying the EpeTechEfi.efi was different.
sudo bless --folder /Volumes/EETech/ --file/Volumes/EETech/EpeTechEfi.efi
--label "McAfee EETech" --setboot
That --setboot option was not in the documentation either.
Sorry - I guess this must be one of the reasons it's listed as unsupported. Apple tend to be a law unto their own re EFI BIOS support - some have full sets of features, some versions are extremely strange. I guess you could try a different USB stick?
I opened the case saying I followed the guide exactly and it doesnt work. The tech assigned to my case sent me the same guide and asked if he could close the case.
Problem is, that the model of machine you have is not one which is supported - you bypassed the protection we put in place to prevent you installing on it.
But as poesjkin indicates - if the Mac won't boot off a USB stick, that would appear to be a Mac problem, not an eepc problem? Maybe Apple can help you?
At your direction I edited the XML file. This is frustrating. Please tell me which models of MACs are officially supported. The answer to this question seems to be dependent on who you ask. My rep says one thing, you say another, support says yet another. What's the real answer ? If Mcafee can't encrypt Macbooks then I need to cancel our order and purchase the Symantec Product ASAP.
As far as booting off a USB stick, why document a procedure that doesn't work or isnt supported ? Why is booting off a DVD not documented ?
Apologies for the tone but the Mac deployment so far seems a half-hearted attempt.
The offical list of supported devices can be found in the KC - https://kc.mcafee.com/corporate/index?page=content&id=KB72604&actp=search&viewlocale=en_US&searchid=...
As to why your particular model won't boot of a USB stick, I can't tell you - it's not a model we have any experience with (at the moment). Booting off a USB stick is fully supported on the models that we support - we've tested it and it works fine.
As for booting off a DVD, I don't see any reason why you couldnt translate what's on the USB stick onto a bootable DVD - again though, it's not something I could tell you how to do - since most people find USB sticks far more convenient.
I think the root problem here is that your Mac predates the product, and is not one we could buy for our test lab from Apple (it's from 2007), so we have no idea if it works or not, and how much works. If you had a model which was listed on the offical supported hardware list, we'd be able to help you more.
The question is why does it behave differently from other MacBooks? I found some threads on Apple's forums indicating that a firmware update is needed on this model to properly support 64bit EFI - https://discussions.apple.com/thread/2132768?start=0&tstart=0
maybe that's what's needed here as EEPC only supports 64bit EFI.