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EETECH drive decryption: problem with reading xml file from USB

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Hello guys,

    There is a bug in my drive encryption and now I have to decrypt it manually. I have a Inspiron 15 (5559) dell laptop with Windows 10 (home edition) installed. I have all the files required for the decryption but the problem is that the xml file on the USB stick is not readable. Whenever I boot I just see the "drives" but no folders or files displayed. I tried 4 different USBs, a floppy disc and a cd room  but still not readable although the USBs are all recognized in the disk information.  I also tried booting in UEFI and Legacy but still nothing. I don't know what to, so if anyone had the same problem and managed to solve it, it would be great to hear from you!

Thanks in advance!

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Reliable Contributor catdaddy
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Message 7 of 10

Re: EETECH drive decryption: problem with reading xml file from USB

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Assuming that you are using a *Corporate Product*

Successfully moved from Consumer to Encryption: ePO Managed  > Discussions

Cliff
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Reliable Contributor xspader
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Message 2 of 10

Re: EETECH drive decryption: problem with reading xml file from USB

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Whenever I've made a EETech bootable USB drive, I copy the XML recovery information onto the root of the USB drive I'm booting from and have not had an issue with it. Is this a secondary drive in the machine or the primary drive? I'm wondering why a Windows 10 Home machine would be getting Drive Encryption from a coporate system when it cant join a domain?

Re: EETECH drive decryption: problem with reading xml file from USB

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Hello Xspader,

  Thanks  alot! First, the USB is a separate drive. for the decryption interface it boots from a cd and the xml file is on the usb - this is according to the IT guy who gave me the files. Second, my drive is encrypted because I used to work at a research institute and you know research information must be secured. So, if I got it right, I need to have both the decryption program and the xml file on one USB?

I am sorry I am not an expert in this field, please forgive my ignorance

Reliable Contributor xspader
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Message 4 of 10

Re: EETECH drive decryption: problem with reading xml file from USB

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You may not necessarily need it on the same drive, but I do as its easier. If its on a bootable USB then you can copy th efile to the root of the USB drive and then boot with it. When it gets to the DE prompt and you authenticate with the file, you should look into X:\ (thats the drive it sets on mine) and the XML should be there. You'll also need the code of th eday as well to decrypt the drive

Re: EETECH drive decryption: problem with reading xml file from USB

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Thanks Xspader, I really appreciate it.  One last thing, could you please tell me how to copy the efile to the root in the USB in specific- I am using Ubuntu for now?!

Reliable Contributor xspader
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Message 6 of 10

Re: EETECH drive decryption: problem with reading xml file from USB

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When you have the XML file you just need to put in the USB drive youre booting with (that has the EEtech software) and copy it there. just like copying a file to any USB drive

Reliable Contributor catdaddy
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Message 7 of 10

Re: EETECH drive decryption: problem with reading xml file from USB

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Assuming that you are using a *Corporate Product*

Successfully moved from Consumer to Encryption: ePO Managed  > Discussions

Cliff
McAfee Volunteer
Reliable Contributor xspader
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Message 8 of 10

Re: EETECH drive decryption: problem with reading xml file from USB

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I assumed it was corporate as its EPO Managed Drive Encryption, but I guess I could be mistaken

Reliable Contributor catdaddy
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Message 9 of 10

Re: EETECH drive decryption: problem with reading xml file from USB

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Thanks   We can see what the Original Poster says, if needed I can move it back.

Cliff
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Re: EETECH drive decryption: problem with reading xml file from USB

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Hello Catdaddy,

  I am almost sure that it is corporate!

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