We experience that some of our clients freeze in preboot, after the user has authenticated in preboot. This happens after we pushed the latest update for the EEPC agent 1.2 and software 6.2 (update was done over the latest versions before those).
If i boot with Wintech in order to try to remove the encryption, i cannot as it seems that disk information is broken.
What can i do in order to try to recover these machines? Unfortunaltly, i cannot emergancy boot as i dont have a floppy
How do collect BIOS Version?..
I think this is not the correct BIOS version.
Step to find BIOS Version. Start----> Run----> msinfo32
I located a floppy and USB drive, and tried doing a emergancy boot but without success as it could not find any valid disk information.
Then after speaking to our local McAfee reseller, i tried changing SATA mode on one of the affected laptops from 'RAID On' to 'ACHI'. After doing so, i can stil not authenticate in preboot without the machine freezing, but i can now successfully do a emergancy boot into Windows. I will try to let the machine synchronize with ePO, to see if that can repair the PBFS. I will let you know the outcome.
I have a copy of the Safetech ISO for a CD that you can use to Emergency Boot into Windows to resynchronize and repair the Pre-Boot Authentication page.
Let me know if you need it.
After emergancy booting off the floppy and logging into Windows, i chose to monitor the MfeEpe.log during the initial synchronization. What i saw was that EEPC re-synchronized the entire user database down onto the machine again. After completing the user and policy sync, i rebooted the machine and could now successfully authenticate in PBFS again without the machine freezing.
So once again i'm a happy camper