cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mgarten
Level 8
Report Inappropriate Content
Message 11 of 19

Re: EEPC 7.0.2 Unlock PBA and AMT 9.x

Hello,

Yesterday I did receive an information from support that AMT 9 is not supported!

See KB81496 (https://kc.mcafee.com/corporate/index?page=content&id=KB81496&actp=null&viewlocale=en_US&showDraft=f...)

They asked me to open a product enhancement request.

But I think this is not a problem from us (customer).

This problem must be solved by McAfee, an Intel Company. (AMT --> Intel)

Former Member
Not applicable
Report Inappropriate Content
Message 12 of 19

Re: EEPC 7.0.2 Unlock PBA and AMT 9.x

So if this PER is not submitted, is McAfee saying they are no longer developing updates for this feature? This was the one thing that kept us from dumping this due to high volume of tickets to our help desk just for EEPC alone. Unlock PBA was a plausible solution to help reduce this impact. But now all the new equipment we are purchasing is AMT 9.x

Should I be shopping for a new product for endpoint security? Credant is looking better everyday.

I would  understand if this was for a third party product integration, but Intel is down the hall.

My rep will be hearing about this.

SafeBoot
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 13 of 19

Re: EEPC 7.0.2 Unlock PBA and AMT 9.x

PERs add weight to requests, and can accelerate them beyond normal development processes. Just because there's no PER does not mean a feature won't be developed, but significant feedback from customers can change our timelines.

Can you add some context around what all these helpdesk tickets are? Forgotten passwords?

SafeBoot
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 14 of 19

Re: EEPC 7.0.2 Unlock PBA and AMT 9.x

I see today Deep Command 2.1 was released and one of the enhancements is AMT9 support...

mgarten
Level 8
Report Inappropriate Content
Message 15 of 19

Re: EEPC 7.0.2 Unlock PBA and AMT 9.x

Hello,

I have implemented version 2.1 in our environment.

And I get the same behavior. So any further suggestion?

SafeBoot
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 16 of 19

Re: EEPC 7.0.2 Unlock PBA and AMT 9.x

contact your platinum support agent - they should be able to help you.

Former Member
Not applicable
Report Inappropriate Content
Message 17 of 19

Re: EEPC 7.0.2 Unlock PBA and AMT 9.x

Hi Folks

Just a quick update AMT 9 and 9.5 are not as yet committed to MDE7.1.1 but there is a strong desire to do so, this is with R&D at present to see if we are able to achieve this. AMT 10 is currently out of scope for this release.

We have not yet pinned down the exact release date as yet for 7.1.1 as we are still finalizing the overall content commit, but I can give an update when I have one.

mgarten
Level 8
Report Inappropriate Content
Message 18 of 19

Re: EEPC 7.0.2 Unlock PBA and AMT 9.x

Hello Stuartb,

that sounds good!

Please let us know the release date when it is fixed.

Thanks

Mgarten

Former Member
Not applicable
Report Inappropriate Content
Message 19 of 19

Re: EEPC 7.0.2 Unlock PBA and AMT 9.x

Hi Mgarten

Thanks very much - will do!

Cheers

Stuart

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community