Using EEPC 184.108.40.2065 with EPO 4.6.4. We have had some isssues with a few HP laptops randomly locking up on the Preboot screen. The background theme is displayed but the authentication screen fails to display. The mouse cursor appears on the screen but the mouse is frozen. We have to shut down the machine, turn it back on and everything is normal again. The hardest part is being able to recreate the issue. How would I go about troubleshooting this since I'm dealing with the preboot screen? ideas?
We had this problem with random computers as well. It seems to be a combination of the BIOS revision / USB chipset manufacturer & revision and ???
It appears to us that some of the manufacturers tie the keyboard and touchpad as well as other input devices to USB. The PRE-BOOT does not have these drivers loaded before it loads. The only fix we found was to make a new "group" in EPO and have in that group make a new policy assignment - under "boot options" tick "Always enable pre-boot USB Support"
The bad: to fix, you must "emergency boot" with machinename.xml with the WinTech CD (after you have added machine to new group with these options enabled), and sync. The machine will get the new policy and modify PBFS and work after that.
Fixed it for the majority of machines we had with this issue.
We call it "safe-no-boot", its so safe nobody can get into it!
The solution is very simple - change the Boot-Order in BIOS - set the HDD as the last device (or next-to-last, if Boot From Lan is activated on your NIC)
Sounds stupid, but it works