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bdoyle
Level 7

EEPC 6.1.3 not encrypting system

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Hi All,

We have a system that we are unable to encrypt. It is a Lenove Z570. When we ran the EE Go tool on the system, it is giving a status of Failed for the Disk Status. EEPC has installed and is running on all other systems we have encrypted. Does anyone know why this is occuring, and how we can resove the issue so the system can be encrypted?

Thanks,

Brian

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1 Solution

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dwebb
Level 12

Re: EEPC 6.1.3 not encrypting system

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There is a good FAQ on UEFI/BIOS here:

http://www.uefi.org/about/

You will also need to reformat the disk to be an MBR disk before installing a fresh version of Windows, as per:

http://www.sevenforums.com/tutorials/26203-convert-gpt-disk-mbr-disk.html

I would recommend 1) taking a sector level image of the drive before you start changing the disk and 2) contacting Lenovo to get their advice; it's possible that the machine in question does not have legacy BIOS support (i.e. it does not have a mode in which it emulates a BIOS) in which case what I am suggesting won't work.


Finally, just to note that the process of installing the OS or configuring the BIOS into any particular mode is not supported by McAfee.

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SafeBoot
Level 21

Re: EEPC 6.1.3 not encrypting system

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Maybe the machine has a dynamic disk, or RAID active - something other than the supported, MBR only drive?

can you attach a screen shot from disk manager?

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bdoyle
Level 7

Re: EEPC 6.1.3 not encrypting system

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There is an EFI partition on the system, and an NTFS partition. I can't see any dynamic disc or RAID active in the disk manager or BIOS.

Screen shot of Disk Manager.png

-Brian

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dwebb
Level 12

Re: EEPC 6.1.3 not encrypting system

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EEPC does not support UEFI boot at present.

This machine must be using Windows 7 64 bit OS installed in UEFI mode.  EEPC cannot therefore encrypt it.

In order to encrypt it, simply reimage with Win 7 64 in BIOS mode.

bdoyle
Level 7

Re: EEPC 6.1.3 not encrypting system

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Hi,

Thanks for that. Can you clarify what you mean by BIOS mode?

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dwebb
Level 12

Re: EEPC 6.1.3 not encrypting system

Jump to solution

There is a good FAQ on UEFI/BIOS here:

http://www.uefi.org/about/

You will also need to reformat the disk to be an MBR disk before installing a fresh version of Windows, as per:

http://www.sevenforums.com/tutorials/26203-convert-gpt-disk-mbr-disk.html

I would recommend 1) taking a sector level image of the drive before you start changing the disk and 2) contacting Lenovo to get their advice; it's possible that the machine in question does not have legacy BIOS support (i.e. it does not have a mode in which it emulates a BIOS) in which case what I am suggesting won't work.


Finally, just to note that the process of installing the OS or configuring the BIOS into any particular mode is not supported by McAfee.