Have been handed a Windows 7 laptop today that has had windows corrupted and will not boot past windows. Keeps going into the recovery options for win 7. The EEPC splash screen prompts, can autheticate ok then goes into the recovery asking to restore. None of these options currently work.
Need to remove EE so we can take data of the hard disk.
Using the EE Tech disk I have authorized using the code of the day which worked. I then click on Token and get the following error
Error EE040001 : Endpoint Encryption device driver not present
I then click on file and try importing the xml file from ePO. Same error.
Disk Alg is currently showing as Unknown. Disk Information, Set Algorithm and Set Boot Disk all come up with the same error.
No info on the mcAfee KB for this.
Any ideas how I can get round this and authenticate so i can remove EE ?
It sounds like your EETech CD is bad - for it to tell you the device driver is not present means just that usually - when it was built, something went wrong.
Everything is showing up unknown because without the device driver, EETech can't read the hard disk.
Thanks for your response.
Just tried creating the disk again making sure it was the 6.1.2 version for windows 7 .... same result 😞
Have created these disks many times before with no problem.
Only need the data of this laptop ! Its a time stealer.
Maybe you missed out the HDD drivers for this laptop? Does the drive appear at all? It should appear to be unformatted. If there's no record of the drive, then for sure you are missing the controller drivers.
Either fix that, or switch the BIOS into ATA/Compatibility mode temporarily.
Thanks again for replying.
It must of been the CD we had created. I simply created a floppy EETech Standalone bootable disk from the instructions in
It worked and decrypted a treat.