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babatola
Level 7

EEPC 6.0.2 encrypted crashes after installing rollback software

I had just installed EEPC patch 2 on a system.

The system is fine and it is encrypted.

However, I installed a software called rollback and i restarted the system.

On restart, the system could not boot and there is no error shown

wht could be the problem????

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16 Replies
SafeBoot
Level 21

Re: EEPC 6.0.2 encrypted crashes after installing rollback software

no error at all? What does it do after you login to the pre-boot screen?

Did you ask this question to Rollback as well? What did they say?

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babatola
Level 7

Re: EEPC 6.0.2 encrypted crashes after installing rollback software

Nothing at all, these has occurred on two system.

Preboot Authentication is not enabled so normally the system boots to windows directly because we want it to be seamless to users.

So when the system boots, it shows HP, then normal bio features, but at the next point where it is supposed to show windows, all you get is a cursor blinking

No error....... it boots more like the systems has no harddisk. Just a CURSOR blinking

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Re: EEPC 6.0.2 encrypted crashes after installing rollback software

my guess is this rollback software moved the MBR or changed the boot sequence.

--Edit

I did some looking around and if this is the Horizon Datasys Rollback software it does in fact have its own preboot environment so getting it to work will be tricky.

Message was edited by: safebootsamurai on 11/30/10 9:59:50 AM GMT-05:00
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babatola
Level 7

Re: EEPC 6.0.2 encrypted crashes after installing rollback software

Yes, I can understand if the MBR was replaced, I guess as much to.

Sincerely, i need to know what to do to resolve this issue

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babatola
Level 7

Re: EEPC 6.0.2 encrypted crashes after installing rollback software

I am trying to do a recovery for the system but when i try to authenticate the system using the .xml recovery file, i get an error: EE040001. Endpoint Encryption device driver not present.

What does this mean, and how can i resolve.

I made a research on rollback software, and discovered that it creates it's own pre-boot environment, just mcafee endpoint encryption would have done if pre-boot authentication was enabled.

please any info on this.....i would be grateful

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peter_eepc
Level 15

Re: EEPC 6.0.2 encrypted crashes after installing rollback software

Are you using recovery with EETech? How do you run it?

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babatola
Level 7

Re: EEPC 6.0.2 encrypted crashes after installing rollback software

Yes I am using EETech.

I am running it just as described in the guide.

I have EETech tools integrated into the WINPE.

I boot to WINPE.......load EETech. then i authorised, via an authorisation code i got from McAfee Website......and hey who notice mcafee support site was down for long periods today....really frustrating

I authorise, and then when i try to authenticate via the recovery xml file generated from ePO, i get an error: Endpoint Encryption driver not present

the system is encrypted.

it crashed after rollback software was installed and the system was restarted.

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Re: EEPC 6.0.2 encrypted crashes after installing rollback software

Make no mistake McAfee preboot is still installed even if you "bypass" it. You just don't see the login screen.

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Re: EEPC 6.0.2 encrypted crashes after installing rollback software

I was able to get a demo of this software and get it to install along side EE v6.02 using preboot. The issue seems to be that the Rollback launcher has no way of reading the HDD once its encrypted since it does not have the required disk driver. Their knowledge base also indicates that the risk of incompatibility is high between Rollback and software encryption solutions. Then they go on to say that encryption isn't necessary since the snapshots are encrypted but the base image isn't and some other rubbish. I doubt their solution alone would fly with the data protection laws.

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