hi all ,
i have a problem with my laptop and i need your help please beacause i have a very important data on it .
the problem is :
i have Mcafee encyption ,
i can access whith my logon and password with success on Mcafee window but the laptop restart automaticly when i clic on ''start windows normally ''
please i need to remove the encyption from drive to get possibility to repair the my hard disk .
please i need your support soon as possible to get back my data .
You will not need the XML file as you can authenticate with your username and password. Be sure that the disk you are using is the correct one for the boot type of the system and how the system is encrypted. From ePO, find the system and click on it, click the drive encryption tab and select "More". Look for "Firmware Type" and "Encryption Provider". There are 4 combonations that could be seen:
PC Software / BIOS - DETech Stand Alone
PC Software / UEFI - DETech Stand Alone UEFI
PC Opal / BIOS - DEOpalTech Stand Alone
PC Opal / UEFI - DEOpalTech WinPE
You must ensure that you are using the correct disk. All of these disks can be created with the EZPE utility found here: The EZPE Builder for Data Recovery
Once you have confirmed you have the correct disk, you will need to authorize with the code of the day and authenticate with your username and password then click "Remove DE" to start decrypting the system.
Download the new ePolicy Orchestrator (ePO) Support Center Extension which simplifies ePO management and provides support resources directly in the console. Learn more about ePO Support Center