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Data recovery of Encrypeted hard disk.

I nned to reinstall OS on my Lattitude E5420 LAPTOP.

mY LAPTOP IS NOT Booting.

Before formatting I need to receover my data from my Encypted hard disk.(EEPC)

I don't have any technical team to help me out.      Please tell me the procedure to decrypt my hard disk.

Hence I can recove my data.

Best Regards,

'R.Bharathidasan.

6 Replies
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Re: Data recovery of Encrypeted hard disk.

Since My business has been sold from old company, I am not able to take help from Helpdesk team.

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Message 3 of 7

Re: Data recovery of Encrypeted hard disk.

You posted in the Consumer section. EEPC is an Enterprise product so this has been moved to Business / Data Protection / Encryption: ePO Managed

Thie following document may be useful here -

"Best practices for manually decrypting an encrypted hard disk with Endpoint Encryption for PC 5.x"

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Message 4 of 7

Re: Data recovery of Encrypeted hard disk.

please explain EXACTLY what the problem is with your laptop, and include any error messages, then we can perhaps find a solution..

BUT

It's unlikely you will be able to recover anything without the assistance of the laptop owner.

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Re: Data recovery of Encrypeted hard disk.

Iam facing issue while windows are booting.

1.Dell logo is showing while start up the system.

2.Next screen showing start windows in Safe mode,Normal mode.

3.I have tried both safe mode and Normal mode,

4.In both the modes Laptop is restarting after 10 seconds while booting,

I have called to local dell technical support ,They said it is a OS issue.

I can install new OS  but i will lost all my datas in my C drive.


I have gone through diagnostics, everything went OK.

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Re: Data recovery of Encrypeted hard disk.

Hi Safe boot,

I am  the Laptop owner.

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Message 7 of 7

Re: Data recovery of Encrypeted hard disk.

I don't understand - what makes you think your machine is encrypted? If you turn it on, and it goes straight into Windows without displaying any pre-boot authentication screen, or even the "Starting EEPC/SafeBoot" message, then it seems unlikely there is any encryption?

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