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tara.parker
Level 7

Cannot Generate Recovery .xml file

We have a laptop that somehow has the PBE on it, but it's not showing up in the ePO at all.  I tried to manually add the machine to the ePO and of course it is showing as "unmanaged".  I cannot generate a recovery .xml file for the tech to do an emergency boot and there is sensitive data on this that we need to recover.  Are there any options at this point?  Doing a search for this issue brought up nothing.

Thanks,

Tara

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