cancel
Showing results for 
Search instead for 
Did you mean: 
yariisg
Level 7

Can't log in on the pre-boot encryption screen

Hey,

I have a very annoying issue with EEPC.

While I'm trying to log in with my encryption user ( that is already assigned to the system before the HDD encrypted itself ) I get this error : " Error EE050002, Unknowen user"   -   What the hell?!

I went over the "Quick Start Guide 0 EEPC 6.1" mcafee published STEP-BY-STEP and still it won't login.

Link to the guide:

https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/23000/PD23084/en_US/...

BTW, I'm using ePO 4.6 and EEPC 6.xxx

Thanks,

Yaroslav,

0 Kudos