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tharrison
Level 7

C++ Debug Error & Endpoint Encryption Service Problem

My company is attempting to deploy Endpoint Encryption, DLP, AV and AS to our field laptops and we're running into problems with the EE agent.  We're currently working on getting the deployment to work on a Dell Latitude E5400 and it works fine on the old shipment of them.  We recently ordered a new shipment with the only differences being the make/model of HDD, a faster version of the same Core 2 Duo and a different model of the same make of DVD drive.  For some reason the deployment works perfectly on the older machines but does not work on the new ones.  We have swapped HDD and DVD drives from old shipment machines to new shipment machines and it makes no difference.

What happens is that everything looks perfectly fine during deployment and the encryption will actually finish, according to the monitor.  When we restart, we see the McAfee login screen, can log in successfully and then as McAfee EE passes the credentials into Windows, we see the C++ Debug Error and the Endpoint Encryption service will not start.  If we attempt to start the service manually, the error appears again.  It is the same error as shown in these posts:

http://community.mcafee.com/message/137331#137331

http://community.mcafee.com/thread/22596?start=0&tstart=0

I have tried re-installing Windows XP SP3 on the machines and it does not let the service start.  The two versions of the E5400 are being deployed the same exact Ghost image and are stepping through the same post-ghost script.

Thanks for any assitance.

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10 Replies
tharrison
Level 7

Re: C++ Debug Error & Endpoint Encryption Service Problem

We were able to fix this issue.  We found that the new E5400s were using a different device ID for the wireless card and for some reason that caused the DLP agent to go rogue and destroy other components.  When we turned off the DLP policy, the problem went away.

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peter_eepc
Level 15

Re: C++ Debug Error & Endpoint Encryption Service Problem

OK. To summarize: it was DLP interference then?

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tharrison
Level 7

Re: C++ Debug Error & Endpoint Encryption Service Problem

yes - DLP did not like the wireless card in the new E5400s, which apparently caused the error.  I still don't know why an unrecognized hardware ID would cause the complete failure of the encryption module, but thats what happened.

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Re: C++ Debug Error & Endpoint Encryption Service Problem

Hi All ,

We are also getting the same issue , kindly let me know the solution for the issue .

Details : McAfee ePO 4.5 console

           : McAfee EEPC V6.0

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peter_eepc
Level 15

Re: C++ Debug Error & Endpoint Encryption Service Problem

If you read this thread carefully, you will find the answer.

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Re: C++ Debug Error & Endpoint Encryption Service Problem

Hi ,

We did the fallowing method still it diplayes the same ,

is there sny solution for this , kindly let us know .

Regards

Udayakiran.MN

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peter_eepc
Level 15

Re: C++ Debug Error & Endpoint Encryption Service Problem

Which version of EEPC 6 do you use? Do you have any other McAfee products installed on the client PC?

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Re: C++ Debug Error & Endpoint Encryption Service Problem

Hi ,

We are using below McAfee product .

1) McAfee Antispyware +Virus enterprise 8.7I

2) McAfee Site advisor

3) McAfee EEPC V6.0

Kidly let us know if you need any details .

Regards

Udayakiran.MN

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peter_eepc
Level 15

Re: C++ Debug Error & Endpoint Encryption Service Problem

There were some reports that applying XP SP3 resolves this problem.

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