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hubevocu
Level 7
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external hdd encryption

Hello, I have a 1Tb external hdd encrypted on win7 machine. I changed my laptop to a win10 and i insert the drive into the new laptop. I typed in the password and the drive was mounted. When I click on it for 2 seconds I see the folder structure correct then the files and folders look corrupted names and I cannot open anything. Please let me know what can I do. Thank you

 

 

 

1 Reply
JaganA
McAfee Employee
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Re: external hdd encryption

@hubevocu Thanks for posting here!

Firstly, sorry for the inconvenience caused.

Please open a ticket with support to debug further after collecting relevant details.

JaganA
McAfee Employee

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