Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7
Report Inappropriate Content
Message 1 of 2

external hdd encryption

Hello, I have a 1Tb external hdd encrypted on win7 machine. I changed my laptop to a win10 and i insert the drive into the new laptop. I typed in the password and the drive was mounted. When I click on it for 2 seconds I see the folder structure correct then the files and folders look corrupted names and I cannot open anything. Please let me know what can I do. Thank you




1 Reply
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: external hdd encryption

@hubevocu Thanks for posting here!

Firstly, sorry for the inconvenience caused.

Please open a ticket with support to debug further after collecting relevant details.

McAfee Employee

Was my reply helpful?
If yes, click "Accept as Solution" in my reply and together we can help other members?
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community