Showing results for 
Search instead for 
Did you mean: 

drive encryption freeze after start un-encryption process

hello everybody

we have a relative new laptop with OS Windows 10 v 1607 last KB installed #4088787, by several reason the IT dept needs to undo the encryption from DE McAfee the version trying to recover the information from the Harddrive due a broken Windows OS incident, after start the process just stay for hours without increment the percent of progress, literally is doing nothing, we shutdown, wait for sometime and we started again the process and we face the same behaivor, any hint about how-to "push" the process or something?

any help is very appreciate



Labels (2)
McAfee ePO Support Center Plug-in
Check out the new McAfee ePO Support Center. Simply access the ePO Software Manager and follow the instructions in the Product Guide for the most commonly used utilities, top known issues announcements, search the knowledgebase for product documentation, and server status and statistics – all from within ePO.