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drive encryption freeze after start un-encryption process

hello everybody

we have a relative new laptop with OS Windows 10 v 1607 last KB installed #4088787, by several reason the IT dept needs to undo the encryption from DE McAfee the version trying to recover the information from the Harddrive due a broken Windows OS incident, after start the process just stay for hours without increment the percent of progress, literally is doing nothing, we shutdown, wait for sometime and we started again the process and we face the same behaivor, any hint about how-to "push" the process or something?

any help is very appreciate



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