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hugo2069
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Message 1 of 2

What does the status of "Upgradeable" mean

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We are upgrading to version 7.30 and have several systems that show their status as "Upgradeable."

What does that mean?

Thanks in Advance

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McAfee Employee
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Re: What does the status of "Upgradeable" mean

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Normally if the software has been upgraded but it shows that status in the MDE client window, it indicates that certain items relating to the PBA and/or boot code have not yet been upgraded.  This is usually something that happens fairly quickly after the software upgrade so it is likely that it wasn't able to do so for some reason.  In order to head toward confirming that it hasn't been able to and to look toward the cause of that, the MfeEpe.log would be the best place to check.  If you want to post it here, we can take a look but keep in mind that it will show some environment information, user names, etc. (no passwords) so you may want to sanitize those aspects before posting or you can open an SR and upload the data to the SR.

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McAfee Employee
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Message 2 of 2

Re: What does the status of "Upgradeable" mean

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Normally if the software has been upgraded but it shows that status in the MDE client window, it indicates that certain items relating to the PBA and/or boot code have not yet been upgraded.  This is usually something that happens fairly quickly after the software upgrade so it is likely that it wasn't able to do so for some reason.  In order to head toward confirming that it hasn't been able to and to look toward the cause of that, the MfeEpe.log would be the best place to check.  If you want to post it here, we can take a look but keep in mind that it will show some environment information, user names, etc. (no passwords) so you may want to sanitize those aspects before posting or you can open an SR and upload the data to the SR.

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