cancel
Showing results for 
Search instead for 
Did you mean: 

User recovery option disabled

Jump to solution

Hello,

I have this problem were with a specific user every time I need to do an encryption recovery any of the user recovery options are grayed out. I can only do Machine Recovery.

 

The user's machine has Drive Encryption Agent, Go and Windows 7.2.4.2. Also the user is associated in Encryption users to that computer.

Any idea why the user recovery options are disabled?

 

Thanks in advance.

Labels (1)
Tags (1)
1 Solution

Accepted Solutions

Re: User recovery option disabled

Jump to solution

Two possible fixes. Run an Emergency boot on system. If that doesn't work, then deassign user from all PCs, then synch up machine, when you see user removed, then add them back in and when successfully added back to system, on next reboot they should be able to login. If using a Password only token, they will be prompted to create and confirm a password based on your established password requirements. If using a smart card, they will be required to register (at least that is how it works for us) and then enter their pin to login.

 

1 Reply

Re: User recovery option disabled

Jump to solution

Two possible fixes. Run an Emergency boot on system. If that doesn't work, then deassign user from all PCs, then synch up machine, when you see user removed, then add them back in and when successfully added back to system, on next reboot they should be able to login. If using a Password only token, they will be prompted to create and confirm a password based on your established password requirements. If using a smart card, they will be required to register (at least that is how it works for us) and then enter their pin to login.

 

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community