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Updating to Drive Encryption 7.2.9.14 causes system hang after authentication

On several newer Dell Latitude laptops a fault occurs after updating from 7.2.9.5 to 7.2.9.14. After the preboot authentication is passed the system hangs at a black screen indefinitely.

After further testing it appears as though there is no bootable device if encryption is removed via DETECH.

3 Replies
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Re: Updating to Drive Encryption 7.2.9.14 causes system hang after authentication

What Dell model numbers?

What version of Windows?

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Re: Updating to Drive Encryption 7.2.9.14 causes system hang after authentication

So far its Latitude 7300 systems with Windows 10 version 1709.

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McAfee Employee
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Re: Updating to Drive Encryption 7.2.9.14 causes system hang after authentication

@usumd2020 Thank you for choosing McAfee Support Community .

I would like to refer https://community.mcafee.com/t5/Encryption-EEM-Managed/Windows-boot-Issue-on-Win-1903-DE-7-2-9/m-p/6... - Please see if this helps.

If the issue persist again please raise a case with McAfee Technical Support for immediate assistance.

Was my reply helpful?If you find this post useful, Please give it a Kudos!

Please don't forget to select "Accept as a solution" in my reply and together we can help other members?

Regards
Subramanian B
McAfee Employee
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