Unknown error has occurred during encryption recovery of a machine
I have a problem when I try and recover an encrypted machine using the recovery option.
After I insert the challenge code on the epo and select the recovery type to user recovery and reset password token and then I go ahead and select the user, instead of getting a response code I get the error "unknown error has occurred"
Kindly assist as I now have five machines with a need to recover one very critical.
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