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Unknown error has occurred during encryption recovery of a machine

Hi,

 

I have a problem when I try and recover an encrypted machine using the recovery option.

After I insert the challenge code on the epo and select the recovery type to user recovery and reset password token and then I go ahead and select the user,  instead of getting a response code I get the error "unknown error has occurred"

 

Kindly assist as I now have five machines with a need to recover one very critical.

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Re: Unknown error has occurred during encryption recovery of a machine

Moved to Encryption group.

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Re: Unknown error has occurred during encryption recovery of a machine

They are already in encryption group. Not just the five machines I cannot recover any machine I have tried all and they are giving me the same error.

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Re: Unknown error has occurred during encryption recovery of a machine

Hi,

 

I still don't have a solution 

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