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Former Member
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Unexpected exception in EpeUefiBootcodee.cpp: [0xEE020012] Failed.

Hi McAfee Support,

I need your advice regarding my issue. On one laptop from my users (Lenovo X280) I am not able to decrypt the SSD-Drive. On booting stage I am becoming an error message:

Unexpected exception in EpeUefiBootcodee.cpp: [0xEE020012] Failed.

2020-07-17 10_57_21-temp - Google Drive.jpg

 

When I am trying to use DETech/WinTech 7.2 Tool, I am receiving an error message:

"Could not detect a version of McAfee Drive Encryption on this system. If this system was known to be active, please ensure that you are using the corresponding version of DETech/WinTech and check that the boot disk is set correctly. This version of DETech/WinTech is 7.2"

2020-07-17 10_57_36-temp - Google Drive.jpg

2020-07-17 10_53_01-ePolicy Orchestrator 5.9.1 - Internet Explorer.jpg

2020-07-17 10_53_20-ePolicy Orchestrator 5.9.1 - Internet Explorer.jpg

I have checked it in ePO Console, which version of DriveEcryption has a user and they are corresponding to each other. There is just one SSD-Drive installed.

2020-07-17 10_57_15-temp - Google Drive.jpg

McAfee Tool doesn’t recognize the SSD-drive at all und when I am going to Disk Information, there is an error message: ‘ERROR: Disk Information not available’. So I cannot to generate XML file using drive key. I have downloaded XML file from ePO console, but after attempting to choose my file as authentication mode, I am receiving another error message:

 


‘Failed to retrieve key check from disk the primary disk. Press OK to continue authentication or CANCEL to abort’.

2020-07-17 10_57_07-temp - Google Drive.jpg

Token auth:

2020-07-17 10_57_28-temp - Google Drive.jpg

 

There is no possibility to decrypt this drive at all, although the partition table looks not to be damaged, there is also no CRC errors.

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Former Member
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Re: Unexpected exception in EpeUefiBootcodee.cpp: [0xEE020012] Failed.

Hi,

does anybody have any idea what should I do? Has anybody faced similar issue maybe?

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