We are using 7.2.8 DE,policy is getting applied on end system but PBFS is not getting disabled.On DE agent status it shows "sending key to key server" and stuck there.
Also even agent is getting synchronized but at Machine Recovery page it shows that the system is not synchronized
Kindly try restarting all the three EPO services and if the client machine is communicating to the Agent Handler try restarting the Agent Handler services too.
Then restart the MDE services on the client machine and then from client machine Agent Status monitor initiate Check new policies -> Enforce Policies -> Send Events -> Wait for 45 seconds may be -> then click on collect and send props
Your policy enforcement would get completed now in the Drive Encryption status screen and the state would be "Active" now.
Kindly try checking these and share us the results in here.
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