Just wondering if anyone else has experienced the same issue and if they may have resolved it. We have issued several Dell Latitude 3400 with the Drive Encryption agent enabled, where the touchpad is not being detected during the pre-boot authentication. I have tested this with the latest agent version 126.96.36.199, however, the touchpad is still not being detected, though external USB mice are working fine.
Hi @Linuxxo ,
Kindly update the Hardware Compatibility Settings file in your EPO to version 97,
And kindly make sure you have the latest Firmware version in the client machine,
If the above two are done and still you have issues, kindly do the UEFI shell testing as per the article below,
Many thanks for the suggestion. Unfortunately it may be a few weeks before I can test and verify it, due to the countrywide lockdown and inability to get to the office ☹️.
Hi @Linuxxo ,
I understand the scenario too! Its the same even here.
Kindly stay indoors with safety measures! We would continue providing support to you in here as much as possible, let us know if you come across any other issues as well with regards to McAfee products.
Hi, we are having the same issue with our Latitude 3400's about 300 of them and other 3400 series laptops. Please let me know if you were able to resolve, and I will do the same. We run 7.2.9 MDE and have the latest version of the hardware compatibility file and the latest BIOS version on the laptops.
Hi @robnictor ,
We advise you to open up a support case with McAfee Technical Support so that we can help you further in getting this fixed.
You may try to disable Fast Boot function in BIOS menu from affected system and see if issue persist.
Please also check if BIOS and UEFI systems on same model are affected.