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SSO not working in Drive encryption

Hi all,

I have set up the drive encryption with SSO. But, it seems SSO is not working.

It asks for credentials in PBA as well as windows login.

Below settings are already done-

1. Enabled the SSO in the policy Logon tab.

2. Sync the LDAP with EPO.

3. Disabled the Interactive Logon: Do not require Alt+Ctrl+Del Tab.

Is there any other configuration that I am missing?

1 Reply
McAfee Employee
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Re: SSO not working in Drive encryption

Hi Yashika04,

Thank you for your question.

Please follow the instructions as detailed below:

- In the EPO console, open "Queries and reports" - Search by DE: users> run
- Select the user in question> Actions> Drive encryption> Clear login details
- Select the user in question> Actions> Drive encryption> Reset token
- Synchronize the final machine with the ePO to receive the changes
- Look at the log generated in the Drive encryption console on the final machine to be sure that the user has arrived well
- Also don't forget that the LDAP task has to be synchronized. Confirm that it ran well on the server before doing anything.

Was my reply helpful?If you find this post useful, Please give it a Kudos!

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Kind Regards,
Sheila Bloise
Technical Support Engineer
Customer Success Group
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