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mlajoie
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Message 1 of 4

New SmartCard in Environment

Transitioning from a Gemalto .NET to a Gemalto MD830B.  Both of which are supported.

Some users are getting "You must now register your token" at PBA.  User certificate has been uploaded to AD.

Anyone know why this is happening?  

3 Replies
JaganA
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Message 2 of 4

Re: New SmartCard in Environment

@mlajoie Thanks for choosing Support Community.

Since you have mentioned few users, I suspect token assignment in User Based Policy (UBP) for the users in question is incorrect. Could you verify and enforce the policy?

OR

The LDAP sync is not successful hence, the usercertificate is not available yet.

JaganA
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mlajoie
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Message 3 of 4

Re: New SmartCard in Environment

UBP was set to 'true' for the users
They are in a PAR
LDAP syncs successfully as does the DE task

We removed PBA temporarily as we work through the issue.
JaganA
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Message 4 of 4

Re: New SmartCard in Environment

@mlajoie  Could you please open a ticket with support to troubleshoot the issue looking at the settings and log?

JaganA
McAfee Employee

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