Having an issue while find the recovery key, Our Organization use McAfee Management of Native Encryption portal to find the user recovery key. This particular recovery key can not find under our portal.
when i enter part of the challenge code on MMNE portal, the wizard auto completes the full challenge code ( same code as i see on the screen). but the can not generate the recovery code, and show " can not find recovery code" message.
This issue occurred while user is swapping the HD to a new PC
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