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RG1777
Level 7
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Message 1 of 2

McAfee Fatal Error

Hi, I am using a company laptop and got the dreaded encryption fatal error black screen.

What are the steps I can take to resolve the issue so I can log onto my desktop?  Note that I do not have the administration password available either.  Please advise in layman's terms as I an not up to speed with computer code.

Note that the computer I am using is a Dell Latitude 7440.  On a side note, is this laptop too dated to be using for a large company?

Thanks!

RG

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McAfee Employee aguevara
McAfee Employee
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Message 2 of 2

Re: McAfee Fatal Error

Hi RG1777,

please kindly post this one on the below group:

https://community.mcafee.com/t5/Encryption-PC-and-Mac/bd-p/encryption

but it sounds like it will be better to open a case with support 

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