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mlajoie
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Message 1 of 6

MDE 7.2.7 failed to activate

MFEEPE.LOG reports the following:  

  • ERROR EpoPlugin userHandler: failed to process batched user data response: [0xEE850002] [0xEE850002] Error writing firmware environment variable CompatibilityFlags: 5

MDE Client Event Message from ePO:  

  • ee850002

Client config:  

  • Net Adapt Boot is disabled
  • Net Boot Protocol [Ipv4(legacy)]
  • Legacy support is enabled
  • secure boot is disabled
  • Platform Key is enrolled
  • HP Spectre G1

 

What do I need to do to get this machine to activate MDE?  Any help that can be provided would be greatly appreciated.

 

5 Replies
mlajoie
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Message 2 of 6

Re: MDE 7.2.7 failed to activate

anyone have any thoughts on this?

Reliable Contributor ninov_n
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Message 3 of 6

Re: MDE 7.2.7 failed to activate

Please review my last reply

In case above information was useful or answered your question, please select "Accept as Solution" in my reply, or give a Kudo. Thanks!
Nino
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Reliable Contributor ninov_n
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Message 4 of 6

Re: MDE 7.2.7 failed to activate

Hello,

Your error refers to that MDE error code:

0xEE850002
NVRam write failed.

 

This is known issue for multiple HP spectre models:

https://kc.mcafee.com/corporate/index?page=content&id=KB86363

Please try disabling Fast Boot from BIOS options.

In case above information was useful or answered your question, please select "Accept as Solution" in my reply, or give a Kudo. Thanks!
Nino
mlajoie
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Message 5 of 6

Re: MDE 7.2.7 failed to activate

upgrading the BIOS, actually, resolved this issue.

Reliable Contributor ninov_n
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Message 6 of 6

Re: MDE 7.2.7 failed to activate

Hi,

BIOS upgrade is another good step to try. I am glad tha it resolved the issue for you.

In case above information was useful or answered your question, please select "Accept as Solution" in my reply, or give a Kudo. Thanks!
Nino
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