MDE 7.2.7 failed to activate

[mlajoie]

MFEEPE.LOG reports the following:  

• ERROR EpoPlugin userHandler: failed to process batched user data response: [0xEE850002] [0xEE850002] Error writing firmware environment variable CompatibilityFlags: 5

MDE Client Event Message from ePO:  

• ee850002

Client config:  

• Net Adapt Boot is disabled
• Net Boot Protocol [Ipv4(legacy)]
• Legacy support is enabled
• secure boot is disabled
• Platform Key is enrolled
• HP Spectre G1

What do I need to do to get this machine to activate MDE?  Any help that can be provided would be greatly appreciated.

[mlajoie]

anyone have any thoughts on this?

[ninov_n]

Please review my last reply

[ninov_n]

Hello,

Your error refers to that MDE error code:

0xEE850002

NVRam write failed.

This is known issue for multiple HP spectre models:

https://kc.mcafee.com/corporate/index?page=content&id=KB86363

Please try disabling Fast Boot from BIOS options.

[mlajoie]

upgrading the BIOS, actually, resolved this issue.

[ninov_n]

Hi,

BIOS upgrade is another good step to try. I am glad tha it resolved the issue for you.