cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Keyboard Issues in PBA

We have been getting recent reports of keyboard issues in Drive Encryption PBA.  The issue seems to manifest itself as delayed keystrokes on both the internal laptop keyboard as well as external keyboard.  Systems affected are HP Elitebook G5 and G6 systems and running multiple different BIOS versions.  Fast boot is disabled in the BIOS.  DE versions are 7.2.8 and 7.2.10.  Sometimes the user has to type really slow to get PBA to properly recognize the password.

A similar issue in PBA, which I'm unsure if related or not, is the inability to perform user recovery where the end user is unable to enter the response code in box 3 of the recovery prompt.  Sometimes it will take multiple attempts before the password can be recovered.  

We have a good number of Elitebook G5 and G6 systems in our environment and we're only seeing the issue on a few number of systems.  Users are not reporting issues while in Windows 10.  What else can we do to troubleshoot and resolve these PBA issues?

Thanks

1 Reply
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Keyboard Issues in PBA

@joshbilsky Thanks for choosing Community portal.

For such kind of issue the first thing need to checked is BIOS. Ensure the system is running with latest BIOS / Firmware.

Also, look into HP site for these model laptops, if any BIOS / firmware is available, update it.

 

JaganA
McAfee Employee

Was my reply helpful?
If yes, click "Accept as Solution" in my reply and together we can help other members?
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community