Incompatible Product Found issues with McAfee Native Encryption.

[Vinay555]

Hi Team,

We have couple of Machines having "Incompatible Product Found" Errors in ePo. We are unable to encrypt those machines with MNE Bitlocker using TPM Authentication. Is there any article to fix these kind of MNE issues. Could you please help us.

Thanks in Advance.

Thanks,

Vinay.

[c-ross · Accepted solution]

We'd need to understand what the logs are saying about what is being detected and would also need to see what issues are shown with the TPM module.  The MNEService_Activity.log found in C:\programdata\mcafee\management of native encryption\ would be the starting point for troubleshooting it. This can contain user and domain name information (no passwords though) so it isn't really advisable to post it here.  If you'd rather not post it here, you can open an SR and attach it there as well.

It may be better to go with a full MER file though as that will help show any installed McAfee Products in case MDE is the product being detected. Of course this data point has the same and additional information in it, so it may be better to attach it to an SR.