cancel
Showing results for 
Search instead for 
Did you mean: 
McAfee Employee jsubbura
McAfee Employee
Report Inappropriate Content
Message 11 of 13

Re: How to remove an USB device (kingstone) from the exempted devices ?

Jump to solution

Hi @mkazi 

Thank you for sharing the screenshots with us.

I have tested the same with FRP 5.0.7 and EPO 5.9.1 and I have not seen a similar issue here. I was able to remove and add exempted devices successfully. 

We would need to troubleshoot this issue further. I advise you to open up a support ticket with McAfee Technical Support by choosing the point product as FRP and we would assist you as soon as possible.

For better understanding kindly share this community forum link on the ticket.

 

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thank you

Regards,
Jithendran S
McAfee Employee
mkazi
Level 9
Report Inappropriate Content
Message 12 of 13

Re: How to remove an USB device (kingstone) from the exempted devices ?

Jump to solution
@jsubbura ,
I've opened a ticket with the support. Waiting for the reply.
Highlighted
mkazi
Level 9
Report Inappropriate Content
Message 13 of 13

Re: How to remove an USB device (kingstone) from the exempted devices ?

Jump to solution

Actually the FRP key was expired and I think that's the reason it was giving an error. I just extend the expiration for the FRP key and looks like I was able to remove the device from the list.

It's all set now. Thanks for the help guys.

View solution in original post

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community