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mkazi
Level 9
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Message 1 of 13

How to remove an USB device (kingstone) from the exempted devices ?

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Hello,

I'm trying to remove an USB device (kingstone) from the exempted devices list but it throws me an error - "An unknown error occurred". 

What could be the possible solution for this issue ?

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mkazi
Level 9
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Message 13 of 13

Re: How to remove an USB device (kingstone) from the exempted devices ?

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Actually the FRP key was expired and I think that's the reason it was giving an error. I just extend the expiration for the FRP key and looks like I was able to remove the device from the list.

It's all set now. Thanks for the help guys.

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McAfee Employee mmuthuga
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Message 2 of 13

Re: How to remove an USB device (kingstone) from the exempted devices ?

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Are you trying to modify a policy in ePolicy Orchestrator(ePO) and encountering the error? If yes then could you let us know which Endpoint Security (ENS) policy you are trying to modify and what setting in particular, so that I can look up for any issues reported with this policy and setting.

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mkazi
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Message 3 of 13

Re: How to remove an USB device (kingstone) from the exempted devices ?

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Hi,
Menu -> Policy Catalog -> File and removable media protection 5.0.7 -> Removable media policy
I've added one USB drive a long time ago into the exempt device id list but now when i tried to remove it from the list it throws the error.
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McAfee Employee AdithyanT
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Message 4 of 13

Re: How to remove an USB device (kingstone) from the exempted devices ?

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Hi @mkazi,

May I know if this is regarding DLP product? If so I would request any Moderator or you to kindly move this topic to https://community.mcafee.com/t5/Data-Loss-Prevention-DLP/bd-p/data-loss-prevention.

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Adithyan T
mkazi
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Message 5 of 13

Re: How to remove an USB device (kingstone) from the exempted devices ?

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Hello @AdithyanT,
i think i already deleted the post from the DLP product section.
McAfee Employee AdithyanT
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Message 6 of 13

Re: How to remove an USB device (kingstone) from the exempted devices ?

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@mkazi,

Thank you for more details. This should be addressed by DLP and FRP experts. I am afraid you may have to move your post to the DLP forum:

https://community.mcafee.com/t5/Data-Loss-Prevention-DLP/bd-p/data-loss-prevention

I am afraid I am not trained on this product. @JaganA might be able to help you with this one.

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Adithyan T
McAfee Employee JaganA
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Message 7 of 13

Re: How to remove an USB device (kingstone) from the exempted devices ?

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@mkazi I presume, only Kindston device details are included in the excluded definition. In that case, simply disable it. Refer to attached screenshot.

In case, there are other device details available in the same definition then remove the device details belong to the device Kingston from the definition.

If you still need assistance, create a ticket with support to get assistance in remote.

 

 

JaganA
McAfee Employee

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Former Member
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Message 8 of 13

Re: How to remove an USB device (kingstone) from the exempted devices ?

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Hi @mkazi ,

 

Thank you for writing in here.

Kindly help us with the screenshots of the process which u are doing to see this issue and kindly share us the error screenshot too.

 

And moreover please make sure it is a full page screenshot.

Along with the screenshots, kindly let us know what is the EPO version and the FRP extension version in EPO.

 

Thank you

Regards,

Jithendran 

McAfee Employee jsubbura
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Message 9 of 13

Re: How to remove an USB device (kingstone) from the exempted devices ?

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Hi @mkazi ,

I had to re-post the same in here as my earlier account was brought down due to technical issues.

Thank you for writing in here.

Kindly help us with the screenshots of the process which u are doing to see this issue and kindly share us the error screenshot too.

 

And moreover please make sure it is a full page screenshot.

Along with the screenshots, kindly let us know what is the EPO version and the FRP extension version in EPO.

 

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thank you

Regards,
Jithendran S
McAfee Employee
mkazi
Level 9
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Message 10 of 13

Re: How to remove an USB device (kingstone) from the exempted devices ?

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Hello @jsubbura ,
EPO version - 5.9.1
FRP version - 5.0.7.111

FRP.pngFRPError.png

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