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HP Elitebook 830 G6 - Encryption did not start

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Hi community,

Did anyone have experience with HP products. We have to use HP Hardware now and i got no experience with it onboard Bios / Security Settings.

We use Drive Encryption Version 7.2.9.17. and it dont start to encrypt. Try diffrent settings at Bios but it dont work.

But the log said:

04/28/2020 07:15:37.058 AM MDECryptService(4784,4788) <SYSTEM> Service.Activity: McAfee Drive Encryption Crypt Service Service 1.1.0.10
04/28/2020 07:15:37.098 AM MDECryptService(4784,5208) <SYSTEM> SgxCryptService.Activity: Service started.
04/28/2020 07:15:37.705 AM MDECryptService(4784,5208) <SYSTEM> SgxCryptService.Activity: Initialising connection to driver
04/28/2020 07:15:37.706 AM MDECryptService(4784,5208) <SYSTEM> SgxCryptService.Activity: Connecting to driver
04/28/2020 07:15:37.706 AM MDECryptService(4784,5208) <SYSTEM> SgxCryptService.Activity: Key handover between driver and enclave complete
04/28/2020 07:15:37.706 AM MDECryptService(4784,5208) <SYSTEM> SgxCryptService.Activity: Starting crypto threads

But no encryption process is showing at the DE agent.

1 Solution

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McAfee Employee
McAfee Employee
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Message 10 of 10

Re: HP Elitebook 830 G6 - Encryption did not start

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Hi @Stefan80 ,

The ESP partition is not having enough space to create the McAfee Pre-boot file system as per the error message below,

Early activation error: [0xEE120400] Can't access the ESP: can't write to a file

I cannot share you the steps in here as they are complicated and leads to confusion and needs to be done on a remote session. 

I advise you to open a support case with McAfee Technical Support and we can help you with the issue resolution after investigation. 

 

Thank you.

Regards,
Jithendran S
McAfee Employee

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McAfee Employee
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Message 2 of 10

Re: HP Elitebook 830 G6 - Encryption did not start

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Hi @Stefan80 ,

Thank you for writing in here.

Could you please attach the full MfeEpe.log for review?\

 

Thank you.

Regards,
Jithendran S
McAfee Employee
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Re: HP Elitebook 830 G6 - Encryption did not start

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Hi Jithendran,

could you please give me the path / location of the Log file.

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McAfee Employee
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Message 4 of 10

Re: HP Elitebook 830 G6 - Encryption did not start

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Hi @Stefan80 ,

Thats the path, C:\Program Files\McAfee\Endpoint Encryption Agent

Regards,
Jithendran S
McAfee Employee
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Re: HP Elitebook 830 G6 - Encryption did not start

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Thanks i got it:  Here are some Data, the log file has to many entries to post.

2020-04-28 05:15:37,244 INFO AuditService Service Started successfully
2020-04-28 05:15:37,254 INFO LoggingService ===========================
2020-04-28 05:15:37,254 INFO LoggingService ===== Service Started =====
2020-04-28 05:15:37,254 INFO LoggingService Running EEAgent version: 7.2.9.17
2020-04-28 05:15:42,357 INFO LoggingService Operating system reported as: 10.0.18362 (64-Bit)
2020-04-28 05:15:42,430 INFO LoggingService Manufacturer reported as: HP
2020-04-28 05:15:42,430 INFO LoggingService Model reported as: HP EliteBook 830 G6
2020-04-28 05:15:42,451 INFO LoggingService BIOS reported as: HP, R70 Ver. 01.04.05 (02/18/2020)
2020-04-28 05:15:42,451 INFO LoggingService Installer version: 7.2.9.17
2020-04-28 05:15:42,451 INFO StatusService Service Started successfully
2020-04-28 05:15:42,452 INFO MfeEpeDiscoveryService Initialized successfully
2020-04-28 05:15:42,452 INFO MfeEpeDiscoveryService Service started successfully
2020-04-28 05:15:42,452 INFO MfeEpePluginInformationService Initialized successfully
2020-04-28 05:15:42,452 INFO MfeEpePluginInformationService Service started successfully
2020-04-28 05:15:42,452 INFO CoreCrypto Checking if this machine supports the Software Guard Extensions by attempting to initialise an enclave
2020-04-28 05:15:42,452 INFO CoreCrypto Successfully created and initialised enclave
2020-04-28 05:15:42,452 INFO MfeEpeCoreEncryptionPlugin MfeEpeEncryptionService initialized successfully
2020-04-28 05:15:42,452 INFO MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized successfully
2020-04-28 05:15:42,452 INFO MfeEpeProductDetectionPlugin MfeEpeProductDetectionService initialized successfully
2020-04-28 05:15:42,452 INFO EpoPlugin MfeEpeServiceDCServer initialized successfully
2020-04-28 05:15:42,452 INFO MfeEpeServiceLPCServer Initialized successfully
2020-04-28 05:15:42,452 INFO CoreCrypto Checking if this machine supports the Software Guard Extensions by attempting to initialise an enclave
2020-04-28 05:15:42,452 INFO CoreCrypto Successfully created and initialised enclave
2020-04-28 05:15:42,452 INFO MfeEpePcEncryptionProviderPlugin MfeEpeEncryptionService initialized successfully
2020-04-28 05:15:42,453 INFO MfeEpePcEncryptionProviderPlugin MfeEpeEncryptionProviderService initialized successfully
2020-04-28 05:15:42,453 INFO MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized successfully
2020-04-28 05:15:42,453 INFO CoreCrypto Checking if this machine supports the Software Guard Extensions by attempting to initialise an enclave
2020-04-28 05:15:42,453 INFO CoreCrypto Checking if this machine supports the Software Guard Extensions by attempting to initialise an enclave
2020-04-28 05:15:42,453 INFO CoreCrypto Successfully created and initialised enclave
2020-04-28 05:15:42,453 INFO CoreCrypto Successfully created and initialised enclave
2020-04-28 05:15:42,453 INFO MfeEpeCPIntegrationPlugin MfeEpeCPIntegrationService initialized successfully
2020-04-28 05:15:42,453 INFO CoreCrypto Checking if this machine supports the Software Guard Extensions by attempting to initialise an enclave
2020-04-28 05:15:42,453 INFO CoreCrypto Successfully created and initialised enclave
2020-04-28 05:15:42,453 WARNING OpalSupportCheck Disk configuration is unsupported for Opal. All disks must be Opal disks in order to activate with the Opal provider.
2020-04-28 05:15:42,453 INFO OpalSupportCheck Opal is not supported on this machine as not all disks are Opal
2020-04-28 05:15:42,453 INFO MfeEpeOpalEncryptionProviderPlugin MfeEpeEncryptionService initialized successfully
2020-04-28 05:15:42,453 INFO MfeEpeOpalEncryptionProviderPlugin MfeEpeEncryptionProviderService initialized successfully
2020-04-28 05:15:42,453 INFO MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized successfully
2020-04-28 05:15:42,453 INFO MfeEpeCoreEncryptionPlugin Service Started Successfully
2020-04-28 05:15:42,453 INFO MfeEpeEsEncryptionInformationService Service Started Successfully
2020-04-28 05:15:42,453 INFO MfeEpeProductDetectionPlugin Service Started Successfully
2020-04-28 05:15:42,453 INFO EpoPlugin Service Started Successfully
2020-04-28 05:15:42,453 INFO MfeEpeServiceLPCServer Service Started Successfully
2020-04-28 05:15:42,453 INFO MfeEpePcEncryptionProviderPlugin Service Started Successfully
2020-04-28 05:15:42,455 INFO MfeEpeEsEncryptionInformationService Service Started Successfully
2020-04-28 05:15:42,455 INFO MfeEpeCPIntegrationPlugin Service Started Successfully
2020-04-28 05:15:42,455 INFO MfeEpeOpalEncryptionProviderPlugin Service Started Successfully
2020-04-28 05:15:42,455 INFO MfeEpeEsEncryptionInformationService Service Started Successfully
2020-04-28 05:15:42,455 WARNING OpalSupportCheck Disk configuration is unsupported for Opal. All disks must be Opal disks in order to activate with the Opal provider.
2020-04-28 05:15:42,455 INFO OpalSupportCheck Opal is not supported on this machine as not all disks are Opal
2020-04-28 05:15:42,455 INFO OpalSystem Starting (EFI64, unsupported)
2020-04-28 05:15:42,455 INFO OpalSystem SGX Core Cryptographic Interface is being used
2020-04-28 05:15:42,455 INFO PcSystem Starting (EFI64, inactive)
2020-04-28 05:15:42,455 INFO PcSystem SGX Core Cryptographic Interface is being used
2020-04-28 05:15:42,455 INFO FirstUserRegistryListener Monitoring for FirstUser registry changes
2020-04-28 05:15:42,455 INFO OpalSystem Started
2020-04-28 05:15:42,455 INFO FirstUserRegistryListener Monitoring for FirstUser registry changes
2020-04-28 05:15:42,455 INFO PcSystem Started
2020-04-28 05:15:38,045 INFO DRIVER Checking if elevated security crypt mode is supported
2020-04-28 05:15:38,045 INFO DRIVER Elevated security crypt mode is disabled: Unsupported on this version of Windows
2020-04-28 05:15:38,045 INFO DRIVER Elevated security crypt mode is not supported
2020-04-28 05:15:43,079 INFO MfeEpeServiceLPCServer LPC state initialized.
2020-04-28 05:15:43,080 INFO MfeEpeServiceLPCServer Initial LPC state created.
2020-04-28 05:15:43,081 INFO MfeEpeServiceLPCServer LPC services started.
2020-04-28 05:15:43,081 INFO MfeEpeServiceLPCServer Service initialized.
2020-04-28 05:15:43,082 INFO MfeEpeKeyServerService Initialized successfully
2020-04-28 05:15:43,082 INFO MfeEpeKeyServerService Service Started Successfully
2020-04-28 05:15:43,083 ERROR MfeEpeServiceLPCServer Unable to subscribe to data channel item EEADMIN_1000_AddDomainUsersRsp: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,083 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_AddDomainUsersRsp: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_GetAllUsersRsp: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_GetAllOptInUsersRsp: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_UserUpdatesAndAcknowledgementRsp: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_AssignUsersRsp: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_AddDomainUsersExc: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_GetAllUsersExc: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_GetAllOptInUsersExc: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_UserUpdatesAndAcknowledgementExc: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_AssignUsersExc: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_KSSetMachineKeyAck: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_KSSetMachineKeyExc: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_KSSetMachineRecoveryKeyAck: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_KSSetMachineRecoveryKeyExc: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_KSGetMachineKeyRsp: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_KSGetMachineKeyExc: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:18:20,270 INFO EpoPlugin enforcePolicy: new policy store created (session 1588050943).
2020-04-28 05:18:20,731 INFO EpoPlugin enforcePolicy: Waiting for OptIn users (i.e. non-default UBP users) before enforcing policy.
2020-04-28 05:18:20,747 INFO EpoState == Start of policy enforcement ==
2020-04-28 05:18:20,747 INFO StatusService Erzwingung von Richtlinien wurde gestartet.
2020-04-28 05:18:20,747 INFO EpoPlugin enforceUserPolicy: Dispatching enforce policy event.
2020-04-28 05:18:20,747 INFO EpoPlugin policyHandler: handling EnforcePolicy event
2020-04-28 05:18:20,747 INFO EpoPlugin userHandler: handling AddLocalDomainUsers event
2020-04-28 05:18:20,747 INFO DomainUsers Searching for any local domain users.
2020-04-28 05:18:20,778 INFO DomainUsers Found new (unprocessed in this session) local domain user: \\bw-zar\fs520825
2020-04-28 05:18:20,778 INFO DomainUsers Found new (unprocessed in this session) local domain user: \\bw-zar\sf522434
2020-04-28 05:18:20,778 INFO EpoPlugin userHandler: dispatching EPOAddDomainUsers event to McAfee Agent
2020-04-28 05:18:20,778 INFO EpoPlugin userHandler: Note, press Send Events button in McAfee Agent to hasten delivery (see KB71865).
2020-04-28 05:18:21,106 INFO StatusService Ereignis zum Abfragen von Daten für Benutzer der lokalen Domäne wird erstellt.
2020-04-28 05:19:37,254 INFO EpoPlugin Reporting TargetState property as Active
2020-04-28 05:19:37,254 INFO EpoPlugin collectProperties: dispatching disk list to AgentHandler
2020-04-28 05:19:37,379 INFO EpoPlugin epoAudit: dispatching audits to AgentHandler
2020-04-28 05:19:40,883 INFO EpoPlugin enforcePolicy: Policy Enforcement is already in progress, skipping this one.
2020-04-28 05:19:40,883 INFO EpoPlugin enforcePolicy: Policy Enforcement is already in progress, skipping this one.

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Re: HP Elitebook 830 G6 - Encryption did not start

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2020-04-28 05:15:37,254 INFO LoggingService Running EEAgent version: 7.2.9.17
2020-04-28 05:15:42,357 INFO LoggingService Operating system reported as: 10.0.18362 (64-Bit)
2020-04-28 05:15:42,430 INFO LoggingService Manufacturer reported as: HP
2020-04-28 05:15:42,430 INFO LoggingService Model reported as: HP EliteBook 830 G6
2020-04-28 05:15:42,451 INFO LoggingService BIOS reported as: HP, R70 Ver. 01.04.05 (02/18/2020)
2020-04-28 05:15:42,451 INFO LoggingService Installer version: 7.2.9.17
2020-04-28 05:15:42,451 INFO StatusService Service Started successfully
2020-04-28 05:15:42,452 INFO MfeEpeDiscoveryService Initialized successfully
2020-04-28 05:15:42,452 INFO MfeEpeDiscoveryService Service started successfully
2020-04-28 05:15:42,452 INFO MfeEpePluginInformationService Initialized successfully
2020-04-28 05:15:42,452 INFO MfeEpePluginInformationService Service started successfully
2020-04-28 05:15:42,452 INFO CoreCrypto Checking if this machine supports the Software Guard Extensions by attempting to initialise an enclave
2020-04-28 05:15:42,452 INFO CoreCrypto Successfully created and initialised enclave
2020-04-28 05:15:42,452 INFO MfeEpeCoreEncryptionPlugin MfeEpeEncryptionService initialized successfully
2020-04-28 05:15:42,452 INFO MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized successfully
2020-04-28 05:15:42,452 INFO MfeEpeProductDetectionPlugin MfeEpeProductDetectionService initialized successfully
2020-04-28 05:15:42,452 INFO EpoPlugin MfeEpeServiceDCServer initialized successfully
2020-04-28 05:15:42,452 INFO MfeEpeServiceLPCServer Initialized successfully
2020-04-28 05:15:42,452 INFO CoreCrypto Checking if this machine supports the Software Guard Extensions by attempting to initialise an enclave
2020-04-28 05:15:42,452 INFO CoreCrypto Successfully created and initialised enclave
2020-04-28 05:15:42,452 INFO MfeEpePcEncryptionProviderPlugin MfeEpeEncryptionService initialized successfully
2020-04-28 05:15:42,453 INFO MfeEpePcEncryptionProviderPlugin MfeEpeEncryptionProviderService initialized successfully
2020-04-28 05:15:42,453 INFO MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized successfully
2020-04-28 05:15:42,453 INFO CoreCrypto Checking if this machine supports the Software Guard Extensions by attempting to initialise an enclave
2020-04-28 05:15:42,453 INFO CoreCrypto Checking if this machine supports the Software Guard Extensions by attempting to initialise an enclave
2020-04-28 05:15:42,453 INFO CoreCrypto Successfully created and initialised enclave
2020-04-28 05:15:42,453 INFO CoreCrypto Successfully created and initialised enclave
2020-04-28 05:15:42,453 INFO MfeEpeCPIntegrationPlugin MfeEpeCPIntegrationService initialized successfully
2020-04-28 05:15:42,453 INFO CoreCrypto Checking if this machine supports the Software Guard Extensions by attempting to initialise an enclave
2020-04-28 05:15:42,453 INFO CoreCrypto Successfully created and initialised enclave
2020-04-28 05:15:42,453 WARNING OpalSupportCheck Disk configuration is unsupported for Opal. All disks must be Opal disks in order to activate with the Opal provider.
2020-04-28 05:15:42,453 INFO OpalSupportCheck Opal is not supported on this machine as not all disks are Opal
2020-04-28 05:15:42,453 INFO MfeEpeOpalEncryptionProviderPlugin MfeEpeEncryptionService initialized successfully
2020-04-28 05:15:42,453 INFO MfeEpeOpalEncryptionProviderPlugin MfeEpeEncryptionProviderService initialized successfully
2020-04-28 05:15:42,453 INFO MfeEpeEsEncryptionInformationService MfeEpeEncryptionInformationService initialized successfully
2020-04-28 05:15:42,453 INFO MfeEpeCoreEncryptionPlugin Service Started Successfully
2020-04-28 05:15:42,453 INFO MfeEpeEsEncryptionInformationService Service Started Successfully
2020-04-28 05:15:42,453 INFO MfeEpeProductDetectionPlugin Service Started Successfully
2020-04-28 05:15:42,453 INFO EpoPlugin Service Started Successfully
2020-04-28 05:15:42,453 INFO MfeEpeServiceLPCServer Service Started Successfully
2020-04-28 05:15:42,453 INFO MfeEpePcEncryptionProviderPlugin Service Started Successfully
2020-04-28 05:15:42,455 INFO MfeEpeEsEncryptionInformationService Service Started Successfully
2020-04-28 05:15:42,455 INFO MfeEpeCPIntegrationPlugin Service Started Successfully
2020-04-28 05:15:42,455 INFO MfeEpeOpalEncryptionProviderPlugin Service Started Successfully
2020-04-28 05:15:42,455 INFO MfeEpeEsEncryptionInformationService Service Started Successfully
2020-04-28 05:15:42,455 WARNING OpalSupportCheck Disk configuration is unsupported for Opal. All disks must be Opal disks in order to activate with the Opal provider.
2020-04-28 05:15:42,455 INFO OpalSupportCheck Opal is not supported on this machine as not all disks are Opal
2020-04-28 05:15:42,455 INFO OpalSystem Starting (EFI64, unsupported)
2020-04-28 05:15:42,455 INFO OpalSystem SGX Core Cryptographic Interface is being used
2020-04-28 05:15:42,455 INFO PcSystem Starting (EFI64, inactive)
2020-04-28 05:15:42,455 INFO PcSystem SGX Core Cryptographic Interface is being used
2020-04-28 05:15:42,455 INFO FirstUserRegistryListener Monitoring for FirstUser registry changes
2020-04-28 05:15:42,455 INFO OpalSystem Started
2020-04-28 05:15:42,455 INFO FirstUserRegistryListener Monitoring for FirstUser registry changes
2020-04-28 05:15:42,455 INFO PcSystem Started
2020-04-28 05:15:38,045 INFO DRIVER Checking if elevated security crypt mode is supported
2020-04-28 05:15:38,045 INFO DRIVER Elevated security crypt mode is disabled: Unsupported on this version of Windows
2020-04-28 05:15:38,045 INFO DRIVER Elevated security crypt mode is not supported
2020-04-28 05:15:43,079 INFO MfeEpeServiceLPCServer LPC state initialized.
2020-04-28 05:15:43,080 INFO MfeEpeServiceLPCServer Initial LPC state created.
2020-04-28 05:15:43,081 INFO MfeEpeServiceLPCServer LPC services started.
2020-04-28 05:15:43,081 INFO MfeEpeServiceLPCServer Service initialized.
2020-04-28 05:15:43,082 INFO MfeEpeKeyServerService Initialized successfully
2020-04-28 05:15:43,082 INFO MfeEpeKeyServerService Service Started Successfully
2020-04-28 05:15:43,083 ERROR MfeEpeServiceLPCServer Unable to subscribe to data channel item EEADMIN_1000_AddDomainUsersRsp: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,083 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_AddDomainUsersRsp: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_GetAllUsersRsp: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_GetAllOptInUsersRsp: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_UserUpdatesAndAcknowledgementRsp: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_AssignUsersRsp: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_AddDomainUsersExc: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_GetAllUsersExc: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_GetAllOptInUsersExc: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_UserUpdatesAndAcknowledgementExc: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_AssignUsersExc: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_KSSetMachineKeyAck: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_KSSetMachineKeyExc: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_KSSetMachineRecoveryKeyAck: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_KSSetMachineRecoveryKeyExc: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_KSGetMachineKeyRsp: Unexpected IPC error. Please ensure MA/Point Product service is running.
2020-04-28 05:15:43,084 ERROR MfeEpeServiceLPCServer Unable to unsubscribe from data channel item EEADMIN_1000_KSGetMachineKeyExc: Unexpected IPC error. Please ensure MA/Point Product service is running.

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Re: HP Elitebook 830 G6 - Encryption did not start

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Sorry when I post the content it is mark as spam...

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McAfee Employee
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Message 8 of 10

Re: HP Elitebook 830 G6 - Encryption did not start

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Hi @Stefan80 ,

Can you copy paste the entire log? or from the bottom, from the line where it says "Start of policy enforcement"?

 

Thank you.

Regards,
Jithendran S
McAfee Employee
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Re: HP Elitebook 830 G6 - Encryption did not start

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2020-04-27 13:06:07,576 INFO EpoState == Start of policy enforcement ==
2020-04-27 13:06:07,576 INFO StatusService Erzwingung von Richtlinien wurde gestartet.
2020-04-27 13:06:07,576 INFO EpoPlugin enforceUserPolicy: Dispatching enforce policy event.
2020-04-27 13:06:07,592 INFO EpoPlugin policyHandler: handling EnforcePolicy event
2020-04-27 13:06:07,592 INFO EpoPlugin userHandler: handling AddLocalDomainUsers event
2020-04-27 13:06:07,592 INFO DomainUsers Searching for any local domain users.
2020-04-27 13:06:07,592 INFO DomainUsers Found new (unprocessed in this session) local domain user: \\ i delete that
2020-04-27 13:06:07,592 INFO DomainUsers Found new (unprocessed in this session) local domain user: \\ i delete that
2020-04-27 13:06:07,592 INFO EpoPlugin userHandler: dispatching EPOAddDomainUsers event to McAfee Agent
2020-04-27 13:06:07,592 INFO EpoPlugin userHandler: Note, press Send Events button in McAfee Agent to hasten delivery (see KB71865).
2020-04-27 13:06:07,685 INFO StatusService Ereignis zum Abfragen von Daten für Benutzer der lokalen Domäne wird erstellt.
2020-04-27 13:06:20,491 INFO EpoPlugin enforcePolicy: skipping policy enforcement, since we already performed one within the last 20 seconds.
2020-04-27 13:06:20,491 INFO EpoPlugin enforcePolicy: Policy Enforcement is already in progress, skipping this one.
2020-04-27 13:07:22,167 WARNING EpoMaLpcLog Service not available
2020-04-27 13:07:22,167 INFO EpoPlugin userHandler: handling AddLocalDomainUsers response
2020-04-27 13:07:22,167 INFO StatusService Daten für Benutzer der lokalen Domäne wurden empfangen.
2020-04-27 13:07:22,167 INFO EpoPlugin userHandler: local user (50E25775021F924995CF029371295D0B) already assigned.
2020-04-27 13:07:22,167 INFO EpoPlugin userHandler: local user (585160805981434FA0C90528C5C157F3) already assigned.
2020-04-27 13:07:22,167 INFO EpoPlugin userHandler: dispatching GetAllUsers event to AgentHandler
2020-04-27 13:07:22,167 INFO EpoPlugin userHandler: Note, press Send Events button in McAfee Agent to hasten delivery (see KB71865).
2020-04-27 13:07:22,277 INFO StatusService Ereignis zum Abfragen von Daten für zugewiesene Benutzer wird erstellt.
2020-04-27 13:11:20,539 INFO EpoPlugin enforcePolicy: Policy Enforcement is already in progress, skipping this one.
2020-04-27 13:11:20,539 INFO EpoPlugin enforcePolicy: Policy Enforcement is already in progress, skipping this one.
2020-04-27 13:12:02,264 WARNING EpoMaLpcLog Service not available
2020-04-27 13:12:02,279 INFO StatusService Daten für zugewiesene Benutzer wurden empfangen.
2020-04-27 13:12:02,279 INFO EpoPlugin userHandler: handling GetAllUsers response
2020-04-27 13:12:02,279 WARNING EpoMaLpcLog Service not available
2020-04-27 13:12:02,295 WARNING EpoMaLpcLog Service not available
2020-04-27 13:12:02,310 INFO MfeEpeCoreEncryptionPlugin --- Activation Begins ---
2020-04-27 13:12:02,310 INFO StatusService Aktivierung wurde gestartet.
2020-04-27 13:12:02,310 INFO StatusService Verfügbare Verschlüsselungsanbieter werden gesucht.
2020-04-27 13:12:02,310 INFO MfeEpeCoreEncryptionPlugin Size of provider order list in policy is 2
2020-04-27 13:12:02,326 INFO MfeEpeCoreEncryptionPlugin Service with UUID 70e77e64-14e4-467d-8d22-775dc78d7c3b has state: Ready
2020-04-27 13:12:02,326 INFO MfeEpeCoreEncryptionPlugin Found a preferred provider with UUID 70e77e64-14e4-467d-8d22-775dc78d7c3b with state: Ready
2020-04-27 13:12:02,326 INFO MfeEpeCoreEncryptionPlugin Service with UUID 6477FB57-DCF1-418E-9948-9F32C57B0FA4 has state: Unsupported
2020-04-27 13:12:02,326 INFO StatusService Zu verwendender Verschlüsselungsanbieter wurde gefunden.
2020-04-27 13:12:02,326 INFO MfeEpeCoreEncryptionPlugin Final preferred provider with UUID 70e77e64-14e4-467d-8d22-775dc78d7c3b is selected with state: Ready
2020-04-27 13:12:02,326 INFO StatusService Es wurden nicht kompatible Produkte gefunden.
2020-04-27 13:12:04,388 INFO MfeEpeCoreEncryptionPlugin CoreEncryptionPlugin: HW Product matched DefaultForAllUEFISystems (flags=0082, flagsex=)
2020-04-27 13:12:04,388 INFO StatusService Es wurden keine nicht kompatiblen Produkte gefunden.
2020-04-27 13:12:04,403 INFO StatusService Preboot File System (PBFS) wird erstellt.
2020-04-27 13:12:04,403 INFO PcSystem Beginning activation. Current status is inactive.
2020-04-27 13:12:04,403 INFO Software Using new key (check value 862ce105c0933bec).
2020-04-27 13:12:04,403 INFO Software Enabled preboot HW Compatibility flags : 0000000000000082
2020-04-27 13:12:04,403 INFO DiskManager Created EE partition of size 104873984
2020-04-27 13:12:04,403 INFO DiskManager Created EE partition (key_check=862ce105c0933bec)
2020-04-27 13:12:04,403 INFO EfiBootcode Installing EFI bootcode
2020-04-27 13:12:04,434 INFO PcSystem Abandoning activation
2020-04-27 13:12:04,434 INFO EfiBootcode Uninstalling EFI bootcode
2020-04-27 13:12:04,877 INFO WindowsUpgradeReflectDrivers SetupConfig.ini contains no ReflectDrivers entry
2020-04-27 13:12:04,877 ERROR PcSystem Early activation error: [0xEE120400] Can't access the ESP: can't write to a file

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McAfee Employee
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Message 10 of 10

Re: HP Elitebook 830 G6 - Encryption did not start

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Hi @Stefan80 ,

The ESP partition is not having enough space to create the McAfee Pre-boot file system as per the error message below,

Early activation error: [0xEE120400] Can't access the ESP: can't write to a file

I cannot share you the steps in here as they are complicated and leads to confusion and needs to be done on a remote session. 

I advise you to open a support case with McAfee Technical Support and we can help you with the issue resolution after investigation. 

 

Thank you.

Regards,
Jithendran S
McAfee Employee

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