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File and Removable Media Encryption - User not getting Key

I have the FRP software deployed on various machines with a policy set to encrypt a certain drive share with a key assigned to specific users. The process works the majority of the time but sometimes a users endpoint receives the policy (ie: I can see in the FRP gui that the right folder is set for encryption) but there are no keys listed on 'available keys' if the user tries a different machine with the FRP software installed the key is processed successfully and they are able to decrypt the folder. 


Are there any logs that I can look at to see why certain machines refuse to process the key? 

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