Encryption MDE \Theme\Background.png does not update

[RicardoRivera]

On the console, ePO Build: ePolicy Orchestrator 5.10.0 (Build 2428), updated the file “Themes” in Drive Encryption 7.2, in” Configuration Server Settings” “Drive Encryption Theme : Theme that will be used in pre-boot”. and on computers that already have an image it does not change, but if it is uninstalled and installed again Drive Encryption if the new image appears.

In other words, it is not updating the file but if it does it when it is a new installation, I think the path where the file is is:"C:\Program Files\McAfee\Endpoint Encryption\Theme\ Background.png "

In the File “MfeEpe.log” the following appears but there are no changes to the file

2020-3-19 22:07:27,159 INFO    PbfsSync                             Starting PBFS sync

2020-03-19 22:07:27,175 INFO    PbfsSync                             Comparing source and destination

2020-03-19 22:07:30,252 INFO    PbfsSync                             File: C:\Program Files\McAfee\Endpoint Encryption\Theme\Background.png of Size: 71620 to be updated in PBFS.

2020-03-19 22:07:30,252 INFO    PbfsSync                             Creating directories (if needed)

2020-03-19 22:07:30,252 INFO    PbfsSync                             Copying files

2020-03-19 22:07:32,158 INFO    PbfsSync                             PBFS sync completed

In Host: Drive Encryption: Windows          7.2.9.5; Drive Encryption Agent:                7.2.9.5

[jsubbura · Accepted solution]

Hi @RicardoRivera ,

Thank you for writing in here.

Two things can help solve the problem in here.

1) I could see you have mentioned that you have uploaded the theme in the server settings page, however did you change the theme in the Drive Encryption Product Settings Policy -> Themes tab?

2) If step 1 is completed, make sure you do select the system in the system tree, and do Actions -> Agent -> Update Now to update the theme package in the client machine. First we need to verify if the theme (png file) was received on the client machine or not.

Theme would be sent as a zip file to the below location from EPO during the update now activity, 

C:\Program files\McAfee\Endpoint Encryption Agent\Repository\Themes

Copy the zip file in this location to your downloads folder and try extracting it and check if you have the updated Background.png file in here, if you have then it means the new theme has arrived at the client machine.

If the theme has arrived MDE should update the same in the PBFS by doing a PBFS sync during the policy enforcement.

Reference: https://docs.mcafee.com/bundle/drive-encryption-v7-2-0-product/resource/PD26653.pdf

Page 102 in the MDE Product guide.

Kindly let me know if you have any questions in here.

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